Have I ever had a problem with iTunes for buying an app that later turned out to be a fiasco. Whenever I have claimed within minutes of buying it, I have not had the slightest problem and they have returned my money, in addition to thanking me for having contacted them to make the App Store better. But today a friend asked me for help because he had received a App Store invoice for more than € 500, because your child has made purchases from within a game. How has this been possible? Well, because by default your Apple ID key is stored for 15 minutes, so he downloaded a game and immediately gave it to his little one, who started buying gems and gold coins like a maniac.
If you enter your iTunes account, you will see that you have access to the "Purchase History" if you click on "see all".
Here is a list of your latest purchases from the App Store. Write down the order number of the problematic application or purchase and now go to your internet browser to the following address: https://expresslane.apple.com/Issues.action.
I have always selected this option because I cannot find a more suitable one. You write a brief description of the problem and press "enter". You will see that a form appears in which you must enter some information such as your email, Apple ID, purchase identifier (which we have noted before) and a description of the problem. An email arrives immediately informing you that they have received your support request and that they will answer you in 24-48 hours. My experience is that they always answer before, in fact today they have answered within 4 hours of writing.
The result of wasting a few minutes looking for a solution is that € 535 is still in my friend's checking account, and again Apple demonstrates why it is different. The next step is to prevent this from happening again, which is achieved using the restrictions that iOS has within Settings.
More information - Activate restrictions on your iPad
Thanks for the information, but I really hope I don't have to resort to this.
Thank you very much for the information, just yesterday I made use of the option, they have responded to me before 24 hours and they treated me very kindly, I hope that in the end I can solve this
He en lase sends me to the main page where he says that we can help you and already being on that page I do not know where to position myself to solve my problem, if someone can help me I will thank you a lot!
I want to cancel itune purchases, which are deducted from my Amex card.
Alberto Moreno Vera, xxxxx001
I bought an application to give away and it turned out that it could not because they were AppStore from different countries, I made the claim and I have been waiting 15 days for a refund, fortunately it was only $ 9.99. Greetings.
hahahahaha it is well used, by slow, for leaving a serious device to a child without supervision
I could not enter, from Argentina I had the same problem but I cannot find the screen you mention.
Thank you very much for information, they have changed the link
https://expresslane.apple.com/GetproductgroupList.do
Hello, I need help, I cannot enter or find any of the options you report….
I bought an iTUnes card and it came out defective and they don't want to give me my money back. I think they have already stolen my money, I suggest that no one buy these cards since no one helps you and less in Mexico, the iTunes ones are very corrupt and thieves.
I am trying to contact apple to request a refund for the purchase of a song by James Newton Howard, Grand Canyon, on February 15, 2015. This song was charged but not downloaded. My email is martinez.bustillo@gmail.com. I find it absolutely regrettable.
We have nothing to do with Apple, we are simply a blog about that company. Anyway, what I can tell you is that if that song was charged, you can download it whenever you want without being charged again.
I need itunes mail because they charge me amounts that I have not spent or my family.
I've been trying everything for a few months but there's no way.
Good morning I notify that an amount of $ 4,811.00 pesos appeared on my account statement of my Bancomer card, which is approx. 962.2 soles as of the 04-05-2015 date that I do not recognize, so I ask for your great help to clarify the seed of this case, in advance I thank you for your support and I remain with you
Atte.
Fernando M. Garceran Moreno
Hello, I ask you to please do not charge me for certain itunes that I do not know what and why they have been charging for a few months $ 12.98 the number of the itunes is 8667127753 that we clarify this is annoying to see your account statement and that they are charging you for something that you did not authorize I hope they answer me as soon as possible
You will have to go to Apple, we are only an informative blog that has nothing to do with the company.
Hello, could you help me I did not reach the link to claim for unauthorized purchases, I have an amount invoiced for more than 500 dollars.
Hello
I would like to know how I can get a refund of money that I have not spent and I receive bills on my VISA credit card. Who can you talk to?
Good evening, we bought gems from the game Clash Royale, with my son's iphone, by mistake. I need to know if I can request the amount that amounts to € 99,99. Thank you in advance for your help
Itunes are scammers by allowing and inducing minors to make purchases through the device and without authenticating the identity and age of the buyer
I AM ANOTHER ONE WHO IS CHARGED FOR NO REASON.
PLEASE CAN YOU PROVIDE ME A PHONE NUMBER HERE IN MEXICO TO REPORT IT?
Leñe, that doesn't seem right to me.
Do not give the mobile to the child and you will see how that does not happen to you, buy him an Action Man or an interactive game. If your child has done that, pay the consequences.
People will have a nose ...: /
They charge without the consent of obtaining the amounts and they withdraw the money without prebio abiso I no longer know how they stop extracting my money since I do not know how they grab my card number and the number that they put there, they do not answer you and send you to the page that they do not even solve anything for you
I WANT MY MONEY BACK