Apple is famous for the absolute control it has over all of its products and services. The iPhone warranty is the best I have ever seen. You call, they come for it and in two days they send me a brand new one. All this for free and very fast.
With Macs it is something else. You have to go to an authorized service (mostly painful). I had to take my Macbook Pro to K-Tuin Madrid because the battery was starting to fail. Possibly the most "parao" and "pasota" man in the entire establishment attended to me. He told me that he would keep my Mac, with the Battery and the Charger and that they would let me know. After a week I had to call and they told me that the battery was bad and that I could go for the laptop and the charger but the battery would take another week. After another week, I call and they tell me that I have the battery there for 3 days and that I can go get it. I tell them why they have not notified me and they say they do not have the obligation to do so, I tell them that they agreed to that and they ignore (and is that if you leave something for a certain time, they have the right to keep it).
After this, and after 5 months the battery has been screwed up again and is no longer under warranty, so the review of this technical service is painful and I can no longer claim (many of you will think: it is because of using the battery a lot, but I have hardly used it, less than 50 cycles).
With this I want to conclude with the distribution of the iPhone in Spain. Movistar does not know how to distribute the iPhone after so long. The managers must be very useless, the employees do not even know that there is another iPhone and on top of it they try to convince you that there is no new one.
The solution is very obvious, Apple must control the distribution of the iPhone in Spain and everywhere. You should be able to acquire the iPhone from the same Apple Store Online and not through the disastrous Movistar distributors. In the US they already do it and in Spain they should do it now, it is necessary and very logical. Apple should control more and not leave things in the hands of others since they always end up doing it wrong.
In the absence of official Apple Store in Spain, those of Cupertino should also control the guarantee of other products in the same way that they control the guarantee of the iPhone, and of course distribute themselves this terminal that is so sought after in the streets of all our country .
Totally agree, that is what happens for not having an official Apple Store in Spain. I am from the UK and the customer service in the Apple store is one of the best, not only because you are attended by staff who know and understand Mac and OSX, but because of the treatment, respect and education.
Which unfortunately happens in Spain and other countries where they do not have the official Apple store. What bad memories I have of the summer when I had a problem in Spain with my Macbook pro. 🙁
Great topic, the truth is that Apple has a wonderful SAT, at least for the iPhone, it is what also makes me never change from mobile to other than Apple.
All the best
Well I don't know which part of Spain you are from but here in the Canary Islands the same day that the iPhone came out I went to a store and they told me that in a week I was already in the Canary Islands entering one per Movistar store a week, I had to sign up for one Immense list but hey 3 weeks after it came out I already had my iphone 3gs 32gb but come on, they didn't get crazy saying that the new iphone was not going to come out, on the contrary, I'm not saying no that the same employees caught that iphone 3gs that came in per week but that's the way things are.
saludoss
Funny, you have the same problem with your Mac's battery as me. After a few months of use, the one from a Macbook Pro failed. In my case, I took it to Universo Mac, in Palma de Mallorca. Luckily they did not keep my laptop, because it was very evident that what was failing was the battery, but they did leave me without it for many weeks, too many I think, because they did not have batteries in stock (INCREDIBLE!) And that they took them to them one didn't seem so complicated.
Today, less than a year later, the battery they gave me in exchange for mine fails again. But I don't know what is better for me, whether to buy one at El Corte Inglés (I saw that they had many) or take the one I have back to the Technical Service, and stay for almost a month without being able to use the computer other than directly connected to the current.
Hopefully there will soon be some official Apple stores in Spain and teach everyone else how things should be done.
Benotac which street is it on?
ChoPraTs, I have tried to complain to Apple but the fact that only one person complains is not enough, call Apple and complain and comment that there are already several computers with the same or problem, if hopefully they include it as a factory fault and they pay us
Mac? because you wanted to, you tell them that you want the DIY (do it yourself) mode and they send you the defective part just as fast as the iphone ... everything is to find out a little ... aii ...
Well, man, I do not know how long your battery has but from what you say you have been with the battery for more than 6 months and the warranty of any battery is 6 months so give yourself an edge in your teeth with which they have made a change. I take good care of the batteries of my mac and I can assure you that they have never lasted less than a year and a half and that the battery of my macbook pro, which is two and a half years old, still lasts more than half an hour and has already 115 cycles of load. As for the guarantee of your computer, it does not change from any other machine that is from 45 to 90 days of repair (and if I do not read the legislation) and do not complain because it lasts 3 weeks withheld, if you feel like it, they will have it for you 3 months and you have to put up with it. If you want speed and priority, you have bought an Applecare, which I have and the last time I spent a week and a half repairing my mac and they changed half of the equipment. What happens is that we are all very smart and we do not want to overpay for a job well done and above all we want everything to be given to us in 24 hours. Well, if you're in a hurry, buy two machines and be such a crybaby.
The batteries of now guarantee their good operation with less than 300 cycles, taking into account that mine had 55 before it began to fail, it means that it has a defect. The circuitry of Mac and most computers work in a logical way: if the battery is charged, the energy is diverted from the battery to the board directly, bypassing the battery. Taking into account that I hardly use the battery and that I do maintenance at the recommended times, the battery at 55 cycles should be perfect or almost perfect. Second, the warranties are for one year, two if you buy it in a store (one from the store and one from the manufacturer). Secondly, it is not normal that it takes so long to check the battery because the only thing they used is a program called cocobatery, so the mac and the charger did not check it. They, in their contract, promise to notify you when they have your parts, your computer or whatever.
And finally, do not disrespect and more when you show that you have no idea what you are talking about, no matter how much you consult the legislation but from what I see, the closest you have been to it is by watching series of lawyers. And honestly, I don't know about you, but I don't have enough money to buy "another machine." I have every right to complain and more when cases like this have made apple accept to repair equipment that was not initially detected as faulty but that after many complaints they realized that something is wrong.
Another problem with the Iphone and the Ipod is that the covers or illustrations of the songs disappear cyclically, or scramble appears, without the user doing anything. Or only separate the big ones and not the small ones.
This problem seems to have been dragging on for 2 years, as I have checked in many forums and nobody gives a correct solution, perhaps because there is none (except to delete everything and start again). In Google search: Ipod covers disappear.
First of all, say that I know the current legislation and that according to the corresponding paragraph the product only has a 6-month warranty from the seller and has an additional 18-month warranty of conformity, that if you do not know what it is, ask a lawyer and lie down. to cry. On the other hand, I not only know the legislation, but I also work on it and I know what I am talking about and if you read any warranty for a computer you will see the paragraph I mention there reflected since accessories usually have the most basic warranty coverage ( batteries, chargers ...)
Now, assuming that your battery is under warranty, it is not that it takes more or less to check your battery, but maybe there are a few people who have their machines already in technical service and like anywhere else you have to wait your turn and also if you have come up with the great idea of waiting for them to have it before I remind you that it is summer and people take advantage of leaving their equipment because they do not use them and technical services collapse.
To finish saying that I have not disrespected anyone and that I am sure I have a better idea of this because I have been in the sector for many years.
That those of movistar are the vast majority a few fools, incompetent and donkeys (by all those who try to convince you that there is no new iPhone) we all already know.
Every day I am reading in more posts that in many places in Spain they are already saying that our phone will not arrive until September (while on Gran Vía there is every day, if I'm not mistaken ...). It is clear that in Movistar the voice has already been given in all the stores that Apple will send us stock to supply us all in that month. As of today, I no longer believe that the only ones who have left us without iPhones are Movistar.
Think it over. Apple has already released the announcement of its iPhone 3GS in Spain while we are without phones to buy. Movistar "only" sells them in the state capital. The ad serves to create lists and know more or less the Spanish demand. Apple makes Movistar look bad and they are cured in health due to the strong demand that has been in all the countries that already commercialize the new terminal and in September they will send us a consignment of telephones to satisfy the reservations and little else.
They have to manufacture thousands and thousands and thousands of telephones to satisfy everyone and in two months they do not get to produce them. I honestly think this is what's going on.
Greetings 😉