If the Apple Store has one good thing, it is that their staff will try to treat you as if they have known you for a lifetime. They convey a feeling of closeness and it is really a pleasure to start a conversation with any salesperson although in reality, you know that so much kindness is only used to sell you something.
Well, today was one of those times that I came out pissed off Apple Store in the Rio Shopping Mall because they have really wasted my time and money, since the car travel is a bit far from my hometown.
It all starts with problems on my iPhone 5. Since a few days, when in the position of silence gives you to vibrate randomly without having received notifications, calls or messages. If I just turn on the screen when the phone vibrates, the bell appears crossed out as if the phone continuously switched between silent and with sound, so the failure is limited to the switch on the side.
To rule out software failure, I restored and upgraded to iOS 6.0.2 without getting any kind of improvement. The phone kept vibrating randomly with streaks that sometimes get very long. It is a very annoying glitch so since the phone is barely three weeks old, I decide to go to the Apple Store to make use of the terminal warranty.
Make an appointment, an essential requirement
A few days ago, a friend also had problems with his iPhone 4S. In the absence of two days for his warranty to end, he went to this same Apple Store to request a replacement. Once in the store, a clerk very kindly told him that it was necessary to make an appointment with the Genius or else they couldn't change your phone.
After traveling more than 60km by car, had to wait two hours until there was a free space. It is a nuisance that to make use of a warranty service, they make you wait when there were free store personnel but they were not Genius.
Since I already knew what to expect, yesterday I made an appointment. They were not going to catch me off guard and I booked a time for 12.30:XNUMX today. I go to the store, tell a guy I had an appointment, he asks for my name and after checking that it was on the list that appeared on his iPad, he kindly invites me to sit on a stool next to the counter. So far, so good".
Genius's turn comes
After several minutes, another store clerk appears who welcomes me and asks me about my problem. I tell him what happens to me and we try to reproduce the failure. Since it is a random vibration, it is not easy to get it but luckily, the iPhone 5 did not leave me in a bad place and began to vibrate for no reason for several occasions.
After verifying that the fault is there, the Genius missed start examining the case that accompanies my phone (the Belkin in the photo). He tells me that it is very fair and that he is constantly pressing the volume buttons, something that could have caused this problem. I tell him that it is impossible, that the buttons can be pressed with the mobile inside the case and that all covers are tight otherwise, they would not be covers.
This resulted in a conversation of more than 15 minutes about my case, constantly insisting that the fault was not with the phone but with the case that housed him. To all this, he had the phone in his hand, without a case and vibrating. He was not going to get away with it and even less when I have used similar cases in all generations of the iPhone and I have never had this problem.
Another detail that I did not like anything about this clerk, it was his way of treating my phone. I don't like being left resting on any surface by the tendency of aluminum to scratch so I usually always leave it on top of the cover. I told the worker but not once did he listen to me, always leaving the phone on the wooden surface of the Apple Store tables. Luckily it was not scratched but if it happens ...
I request a replacement, things are not on the right track
In view of the fact that "my iPhone 5 has no faults and the fault lies with the case that protects it when it goes in my pocket" (according to the clerk), I request to make use of the guarantee to get a new unit. Without any impediment, the employee begins to perform a series of checks on the phone.
First, Check the humidity sensors to see that it has been treated correctly and has not been in contact with any liquid. The second step was to send a diagnostic log to your iPod Touch-based terminal. To do this, he had to perform a series of steps on my iPhone 5 and to my surprise, certain gestures on the iOS interface revealed an incredible inexperience.
For example, the accesses to the different options of the Settings menu were carried out by means of a double click when a single press is enough. The SIM card was first looked for by the left loop of the terminal (seen from the front) and it took about 30 seconds to find a way to disable airplane mode to be able to connect to the store's Wi-Fi.
I and my companion, with a surprised face, We began to understand many things from the more than 20 minutes of conversation that we have already had with the Apple employee.
The phone is OK and we proceed to change for a new unit but something happens ... there is no stock of my model. Are you telling me that you have been checking for almost five minutes and there is no stock? Wow ... that really hurt my soul after the trip that I have hit.
Out of curiosity, I ask if they will give me a new terminal or a refurbished one and tells me they are always new, never repaired. I look surprised again and tell him that this is not true, that even refurbished ones are easily recognizable by their serial number. There he shuts up and agrees with me saying that "refurbished ones are the same as a new terminal."
Whether it is refurbished or not is something that I do not care if the phone is 8 months old but having 20 days, the truth is that it is not a dish of good taste. Total, that in the end I left the Apple Store without an iPhone 5 fixed and with terrible helplessness Having the feeling that the staff who have attended me have very little idea and eye, I do not generalize because in the Apple Store there are very qualified people. Too bad it was not my turn to receive adequate attention.
What a longer post ... I hope it has at least served to make you book an appointment if you have a problem with your Apple product or to demystify that "great service offered in an Apple store" when sometimes the opposite happens and treat customers like stupid with lies or making believe that the failure in a 669 euro phone that vibrates for no reason is the fault of the cover.
Now I will have to request the replacement online given the impossibility of going back to the Apple Store, something that leads to be without a phone for at least a week and with the high chances that they will not be able to reproduce the failure, thus returning me the same broken terminal.
In the end, so much planning and protocol to only waste a client's time. The worst of all is that if instead of going my father who does not understand technology goes, he leaves the store so happy with a new cover that they have sold him thinking it was the real cause of the problem.
More information - Valladolid will be the next Spanish city to host an Apple store
You should have reported that person to the store manager or supervisor and I hope they can give you a new phone number. Also mine with version 6.0.2 is having strange bugs such as Siri responding to me the same thing even though I ask different things, or that I cannot create folders and the last thing that happened to me is that the Wi-Fi was on but the equipment was working on 3G, and the wifi could not be turned off. What a problem.
I preferred to leave. First day of sales, many people, heated spirits ... better to relax than to start saying things in a hot way, of course, I already know both sides of the Apple Store.
There are people for all of me the other day I had problems with my iPhone 4s, it did not reproduce any sound and I could only use headphones so I asked for an hour and I got an hour for a Wednesday and my iPhone was on Monday so when I went they treated me very well it was All very quickly they told me that although I have passed the guarantee for 4 days nothing happened so I took out an iPhone 4s in its box and opened it in front of me and gave it to me? Ami this me
I happened in the appstore of south park and the treatment towards me was very good? And apart they did not hesitate to change my 4 gb iphone 32s that no longer had a guarantee
It is clear, until today I have never had problems either and the treatment has been excellent. Unfortunately, it often happens that a bad experience outshines all the good ones. Greetings!
The guarantees in Spain are for 2 years by law, Apple knows it and plays the game in Italy and I call him a fine for that.
The warranty in Spain is two years.
You complain about vice, colleague ...
Pedro, you are a child, you have turned out well but Nacho did not and not SOS 2 euros are 680 euros you are not ashamed but if it did not work for me I would take out their eyes and first I would file a complaint
Well, the truth is, my experience was totally the opposite, a month ago my iphone 5 started to work badly with the lock button, make an appointment for that same afternoon and the very kind genius checked everything and I changed it for a new one without any problem , you were unlucky I think.
It is clear that they did not give you a new one, if not a refurbished one since in Apple they always give these new ones they never deliver you can ask them anywhere.
I asked the genius, and he told me that they were normally refurbished but since it had been on the market very little, and that every time a damaged one arrives they send it to investigate what happened, they still send them new iPhone 5s, of course that is what He told me that it is not true hehe
I went to the Rio Shopping store last December 27 with a problem with the iPhone 5 (white model) with a problem with the start button since it only worked if you clicked on the left side. I made an appointment for that day, and a very nice girl attended to me (I think I remember her name was María). She tested several times if it worked or not, restarting the iPhone, and even activating or deactivating the rotation lock (I don't know what it has to do with it) and finally she checked with her iPhone 5 to see if it happened to her or not.
When he saw that it was a problem with my device, he connected it with his iPod to see if there was anything else that was wrong, and offered me the possibility of changing it for a new one if I wanted. I obviously said yes, and after 3 minutes he brought me a new iPhone without any problem.
Besides, before buying the 5, on the iPhone 4 that same button stopped working completely (it seems that I use it a lot) with the warranty passed more than 3 months ago, and without any problem, they also replaced it with another, and When I mentioned in passing the problem of the famous Antennagate, they gave me a black bumper (which they had in the back room) and they let me choose a free cover among all the ones they had to sell.
So I think it was more of a problem with the person who attended you and not with Apple's SAT. Anyway, if they don't have the iPhone model available, they have to give you a higher one (more GB or another color) Or that at least I understand.
It is clear, it was up to the person who attended me. The only solution they offered me was to return in 3-4 days and change the terminal when they received stock for replacements. Greetings!
For me, without a doubt, you get the worst clerk in the whole store, hahaha I didn't even know where the sim card is kept? Hahaha
It sounds like a joke but yes. The SIM tray thing might be a matter of nerves if they were his first days as a genius but the iOS interface denoted very little professionalism. It seemed like it was the first time I touched an iPhone: S
Well, I posted the resume online for that store long before they opened. They responded by telling me that they were interested in my profile but I did not know anything again, let's not even an interview to meet me and discard me with let's say reasons.
They contacted me through Linkedn and sent me the following email for the first test:
Hello Nacho ,
We invite you to the next Apple recruitment process. To learn more about the career opportunities Apple offers, visit the page http://www.apple.com/jobs/es.
EVENT: RZ Hiring Events Valladolid
WHEN: 13-Jun-12 - 19-Jun-12
WHERE: AC Hotel Palacio de Santa Ana
Calle de Santa Ana s / n
Arroyo de la Encomienda
Valladolid
47195
Unfortunately, many things had to be sacrificed to work there and it was not profitable, at least for me. 🙁
They still sent you the email but the email was filtered as SPAM. It is not the first time that it happens to me with an email from Apple.
Nacho is going, at that time I looked and checked all the mailboxes on my account and nothing. The truth is that I did not understand it very well, I do not know why they send me a reply email telling me that they are very interested in my profile and then they did not even want to meet me. Well, what are you going to do? Fortunately now I have a job that fills me with satisfaction.
Anyway they miss it. That if, I would not have had the problems of the person who attended you, hehe, heh.
The same I thought when, among other things, they forced me to leave the blog. They miss it, I'm not particularly excited about selling computers or that the typical guy comes to you and asks you "how is this computer different from the steel they sell at Carrefour for 400 euros?" XD
ohhhh he was right hahahahahahahahahaha I break out laughing fuck
I will work in an Apple Store, as soon as I finish my studies and if they want to accept Apple's 🙂
And of course, I will not be like the one who attended you, Nacho ...
I know that to go from Settings to General you don't have to double click, and I know how to deactivate airplane mode ... Among other things ..
A greeting.
Now I answer, thank you for the negative vote, whoever it was 😉
come on uncle, what are you and st family?
¿?
By the way, you don't have a mobile view for the iPad?
No, I don't see it as useful either. We had it a long time ago and in the end, the full version of the web is better enjoyed on the iPad. On the iPhone it is another story because the screen is much smaller.
Ah Ok, is that from Chrome on the iPad I cut half a page ...
And thanks for the negative, to whoever put it, to this comment and the other ...
How strange, I look ok on the iPad. Send us an email to the contact section and the technical team will help you. Greetings David.
Then I send it.
Thank you very much!
Now that I think about it, it may be because I use the iPad Mini .. 😛
It should not matter, keep in mind that the iPad Mini has the smallest screen but maintains resolution so it will be seen exactly although at a smaller size.
Doesn't it happen to you with Safari? Greetings
No, with safari it looks correctly ...
Could it be because I use iOS 6.1 beta?
I don't see much of a relationship. Anyway it's funny because I test it from my iPad with Chrome and it looks good. Send that email when you can.
I send it in a second 🙂
Well, I have downloaded the iPad to iOS 6.0.2 and it looks good, I mean, is iOS 6.1 the problem, did it send the same message or do we wait for Apple to solve it?
Let's wait for the final version of iOS 6.1 to be released to see if it happens. Of course it seems like something from Apple or some API that gives war to Chrome. 😉
Okay!
There are people here who pee out of the pot. If the kid wants to spend € 700 on an iPhone 5 it is because he has them, because he feels like it and because he expects a product that does not have the problems that he has and if he does have them, they should be solved in another way, more professional and give him an iPhone 5 NINE.
Man, no case of these meapilas that criticize you.
Mm, I haven't told him anything oO….
If a user asks you that question, it will be because he sees it as useful. You are incompetent. You don't deserve to work on this blog ...
Let's see, that is an opinion. I am not saying that it is not useful for him, I am only saying that it is not useful for me for the reasons stated. You are the one who does not deserve to continue answering you with your continuous disrespect. Your lack of education is portrayed.
The one who does not deserve to visit this blog is you ...
It's not that I see it useful, it was just a question 😉
And this is my opinion about your comment.
I also indicated that it was not useful because the version for iPhone and iPad was the same, come on, that in the end the tablet was very limited. I think it is more appropriate to keep the original version, a decision that does not depend on me but on the technical and management team. Greetings David!
Now, you're right, the bad thing is that from Chrome it cuts me half a page, as soon as I have 10 minutes I will send an email.
Greetings, Nacho 😛
I guess your life is only enough to criticize, I just want you to know that this attitude belongs to mediocre people who have failed
Hello, I don't think it's because of the case, because when I had my iPhone 3GS that I never bought a case for, the same thing also happened, I didn't take it anywhere because I would have the 2S equal to 4 days, but the fact is that it's not my fault. of the sleeve.
The same thing happens to me, it starts to vibrate for no apparent reason.
It's an iPhone 5
See if when you vibrate the bell appears crossed out as is my case. If so, the silence switch makes bad contact for you and you will have to change it. Greetings.
Similar things happen in all the applestore, in the one in Puerto Venecia, I tried to find out what kind of bluetooth the magic mouse has before buying it and the clerk told me why he wanted to know that, that it was technical data that did not interest the user. In the end, I was left without knowing.
I had a similar problem, after returning a Mac Mini that had been repaired I realized that it had 4Gb of RAM and I had bought it with 8Gb. They treated me like a thief even after proving that my Mac was purchased with 8Gb of RAM with the invoice. I had to file a complaint and everything to make it happen that the two RAM modules were inside but one of them was placed backwards and they had forced it into the slot.
I did not file a claim due to the error of an incompetent technician, I put it because of the treatment received and the inexperience of the one who attended me (who by the way, was head of the Genius).
To begin with, if you dedicate yourself to writing in a blog about apple, and you allow yourself the luxury of criticizing that situation, it would be good if you knew that it was not a genius who attended you. Perhaps it would be good to inform you and know that the genius are only those that assist you with incidents on mac, and those that assist you with incidents on iphone are not. Once you know this maybe, at least for me, you would have gained a little more credibility and could even have put me in your shoes, but for me you are complaining for pleasure and you did not know what to write on the blog and you have thought about that.
Oh yeah? Well, it is the first news I have, more than anything, because to make the appointment you have to go to the "Genius" section on their website, select the "iPhone" option and when you arrive they will seat you at the counter for Genius, not at the one with beanbags for children to play with iPads.
Perhaps if what you say is true, they lose credibility when they make you believe that a qualified person is going to attend you (Genius) when in reality someone who seems to have not touched an iPhone for more than 15 minutes in a row is receiving you.
Sure, I didn't know what to write on the blog and that's why before this post I wrote another 4 or 5 ... let's continue defending Apple with abusive prices and letting them treat us like idiots. The fault is always ours, never Apple's. They do everything well, of course, I forgot they are "Genius".
I suppose they will ask you for a minimum of 5 posts a day to earn your salary, and you were missing a fifth post to be able to go home with your earned bread. It seems to me that you have the wrong blog to work on, you complain about Apple, you complain about the abusive prices, about its workers, and your work is based on apple? Come on, leave your job to someone else who knows how to appreciate Apple's values. Every time you answer, you lose your credibility even more and it shows that you are not a mature, adult and professional person with your responses of an angry child who stops breathing because he has become angry. You expose yourself to people commenting on your posts and you must accept all kinds of criticism, to see if you improve in this aspect, because it is not the first time that you respond defensively to anyone who criticizes your post.
Hi St, I don't know who you are and I don't care but it seems like Apple is paying you.
I wish I sme ...
Maybe…
What do I get defensive? Yes, I have answered all of them kindly and without contradicting anyone. I have simply exposed my experience, you do not believe it and you tell me that a Genius did not attend me and you attack me saying that I had nothing else to do in my life than write this post. Then I answer you that the process to get until I receive attention at Apple goes through the protocol of contacting a Genius and even so, you criticize me again that if I lack professionalism and etc etc ... defensive. At least, I have provided evidence and arguments to what I have told, which you have not done.
I do this because I like it, not for money and nobody forces me to write posts. Not five, not one. Everyone writes what they want when they want.
Yes, I am immature and childish. I love being one, so at least I will live in the real world where I will not let myself be treated as if the problem of the mobile of almost 700 euros that I have in my hand has been caused by my case. Now it is called that way to demand some rights as a consumer, of course, that's how it goes.
For my part, I consider the conversation settled. I am lucky enough to write this blog and I will talk about the good and bad things that surround Apple whether people like it or not. I am here to inform and comment. 😉
For my part, the conversation is also settled, but first let me tell you that nobody has forced you to spend € 700, you have spent it because you wanted to, but then do not go to criticize that it is an excessive price. People who think that it is an excessive price do you know what they do? they don't buy it.
As far as I know, in your article, as you explain, the guy who attended you at the end was going to change your mobile, so I don't know what you're complaining about. And if they didn't have cell phones at the time to change it, is it their fault? It seems that you are looking for some reason to criticize the whole situation you suffered, but at least to me, when reading your post, I have been left with that you are criticizing apple in general, and I think that your complaint should simply have been for the person who looked after you, and as you've been told before, at least I would have talked to their supervisor or whatever if you weren't happy with their care. I think that due to a bad experience with one of your workers, you should not generalize to the entire company, because at least I have not had any complaints so far.
Checking that you don't have stock is ALWAYS done before anything else. Because otherwise you are wasting your time, but above all you are making the customer lose it.
I do not complain about the final solution, which is the good one, I complain about the process to reach it (self-conviction that the mobile works well, mistreatment of my terminal, leaving it supported, being able to scratch, loss of time, very clear lack of experience ...)
I have not generalized anything, indeed, in the post I clearly indicate it with the following sentence: »and be careful, I do not generalize because there are highly qualified people in the Apple Store. Too bad it was not my turn to receive adequate attention. "
regards
It seems to me that you are answering the useless Nacho who attended you. I that you would stop answering him (because it is wasting time). Of course, without censoring a single one of his words because the solíto is portrayed.
If it really is not that person or does not even live from Apple it would be even more serious, because then we would be in front of what is known out there as TaliApple or aPaleto.
That Apple treats us like idiots on many occasions ... Of course. For example the solution to the "do not disturb" bug. The "solution" to the problem of the antennaGate on the iPhone 4. The Maps application on iOS 6. The painting on the iPhone 5 black. That a few months after the release of the iPad 3 they take out the iPad 4 by surprise, leaving all those who bought it 32 days before in an AppStore with exactly the face of idiots, but especially those who bought it even hours before in an MM, ECI, or whatever store (it is that neither Samsung has dared so much). Etc, etc, etc.
I like Apple products but from there to licking their ass for everything they do goes a long way. I will criticize, even harshly, everything that from my point of view is criticizable, and I will praise what deserves to be praised.
Olé! I think 100% like you. I like Apple but that does not imply defending the indefensible. Seeing certain comments that only attack me (not Apple curiously, when I am the one injured), it seems normal to me that in certain general technology forums we have a reputation for fanboys and things like that.
aarancon you are a pringao of care…. your problem is that you are a frustao genius, you would like to work at apple and they have sweated out of your face and to answer you because they are interested in a m…. because your cv will be a m…. and now your last resort is to enter apple blogs to criticize everything for revenge. Surely you are writing from an ipad, from a mac, or from an iphone. Go stop by xataka that maybe you are more interested in the posts that hang there and you do not find as many TaliApple or aPaleto as you say ... pringao!
Damn, it is evident that if, you are the USELESS who attended Nacho, or at least acquaintance or partner of him.
Being an Apple customer does not mean being complacent when you suffer from
shit, not even running an Apple blog makes you a boot-licker.
St, keep sucking on Apple, but save us those cheap chicks.
J, when someone talks as vulgarly as you are, they also lose all kinds of credibility.
I regret my vulgarity, allow me the amendment by virtue of greater credit:
Being an Apple customer does not mean being complacent when you suffer from its * mistakes, nor does running a blog * about Apple make you a * commercial promoter of the company. St, still * enjoy Apple, but spare us that * overwhelming logic - and I add - continue to cultivate your impeccable ways and your unconditional support, that you will have a prosperous future as a manager of the company.
J so much better 😉
I totally agree with what you post about the bureaucracy they pose to serve the people.
On the other hand, I think that Apple today puts a thousand and one problems to change an iPhone 5. Something similar also happened to me in Madrid and it cost me God and help to change it for another refurbished.
By the way, in the case of the refurbished black iphone 5s, it shows that they are repaired because the bathroom of the screws on the bottom of the mobile goes away when they are manipulated, and in the terminal that I received this was more than evident.
First of all, consider that in any technical service of any brand you run out of a terminal for a month, here if they do not have, you take yours, and in a couple of days you have the new one to pick up, if you have to repair it instead of replacing it they repair it AT THE MOMENT. That first of all and second, do not go smart because who has the tools and knowledge to diagnose what happens to the iPhone are the technicians, not you.
P.S. Genius only meet mac appointments, not iOS.
Of course, some very advanced tools that lead to the conclusion that the fault lies with the case, not the phone.
You know clearer, sorry xD
The phone vibrates only and the bell ringing canceled appears on the screen. White and bottled. It doesn't take a Genius to see what the side switch is all about.
Your answer has such horrible spelling mistakes that I don't have the strength to answer. Learn to write please. My eyes hurt.
What happens if they oppose you, you jump with the typical stupidity of another story if your eyes hurt you do (copy paste) in a proofreader and read it, or it does not give you the head.
Then he answers me if you have the technical knowledge on how to diagnose a mobile phone that I doubt since 99% of those who buy something from Apple buy it to avoid breakdowns, but unfortunately Apple does not have the same quality levels as in the past and they are still a foxcon mobile designed by apple.
Hoygan! Perhaps writing correctly is no longer a requirement to "write" in a written medium, but just in case it would be to inform him that "I and my companion" is a kick to the language and should be: "My companion and I" you know ... that of the donkey in front of him so that he is scared ...
Greetings and good luck with aluminum 😉
Hahaha. I get sick with you. You complain about "language kicks" and your first word is "Hoygan." Hahaha often a clown ...
I, like Nacho, would like to have a blog to publicize my negative or positive experiences with my iOS devices, I am not talking about the experience with attention because in my country there is no APPLE store, but I will say that we are far from even arriving At the level of attention he received and I am not justifying APPLE because by charging what they charge for one of these devices, the treatment should be diaphanous, neat and sublime without any hint of any kind of annoyance for the user.
In order to get my iPhone 4 changed, I had to find out about the consumer protection laws of my country because twice I went to "get a cock sucked" and the third time I recited the relevant legislation and that was when they listened to me And on the three occasions I had to get rid of my iPhone more than 20 days each time and I do not tell them the coconuts that they gave me in replacement that at the last one I did not receive them and I forced them to suspend the plan even though it was permanent, but yes I do not emberraco with them they keep passing me over without more or more.
I agree with Nacho you have to demand! for all that you pay what you pay for an iPhone.
Aaa what a dispute guys. I live in the USA and believe me that the post is absolutely right. Those apple protocols often affect us. And above all what a bad plan that they want to see us face idiots with their excuses. I spent a whole day looking for an apple product because the next I would go to Mexico, visit like 3 Apple stores and several best buy and nowhere against the 16-gigabyte ipad mini. My question is why the hell is Apple advertising their products if they are not going to have them in the store? They take advantage of it because they started offering me the 32 gigabyte that if they had it in all the stores. I also like apple but I don't like their fake marketing.
Good ... I once had my encounter with one of the apple store in xanadu madrid, I'm from my mobile so I don't feel like explaining what happened a lot, but in summary I can tell you that I put his claim sheet and when I I received the mail from apple asking for the assessment of the care, explain what happened (including the claims sheet) and the next day I received a call from someone from apple apologizing for what happened and offering to send me as a gift 2 iphone protectors (screen ), at that moment I refused to receive it ... (Yes ... Silly I was ...)
Nacho in your post you mention that it is easy to identify a refurbished iphone, could you give me some indication of how to do it to avoid that they give me one like that? I have to go to have my iPhone 5 replaced due to a manufacturing defect and I don't want to bring a remanufactured phone home when I pay € 700 to have it new….
Thanks in advance and sorry for the spelling or the Hoygan language that you may have used ... As I said before, I write it from my mobile.
All the best
To identify a refurbished iPhone you can use the serial number. It is not a 100% reliable rule but it is useful to see the date of manufacture of the terminal. There are also details such as the box in which they give it to you, which is usually very narrow and in which only the phone fits. Greetings!
but where can you verify this date ??? any specific web ??? because they have already changed an iphone 4s once and it came in a black box, only the iphone ... and of course they opened the box and gave me the iphone only without the box (I see it logical) but I would like to verify that this time I go by iphone 5 don't give me a refurbished….
thanks and regards
Through the serial number, this thread can help you:
https://www.actualidadiphone.com/foro/dudas-y-problemas/16025-iphone-devuelto-de-sat-se-puede-saber-si-es-nuevo.html
60 KILOMETERS !!!! We are all crazy, this happens when people stop having sex!
Look, I can say the Croatian river from that same store I went with Maibiphone 4s that I had a one-month warranty and I told them that my wifi did not have much reach and after five minutes I left with a new one and that the employee could not check it because his wifi is Very powerful. My mobile was already very scratched so I was happier than a few castanets. Those are unique, no one else does it if you try to change another phone for months like a Samsung.
Hello Nacho! My iphone 5 has the same problem as yours and in fact the back cover is slightly caving forward of which I am afraid and I would like you to look, honestly after reading your article I was somewhat impressed spending such an amount on A mobile and the deal is like that, I hope that this Saturday they solve the problem for me, I go with my parents since I am a minor, but what I do know is that I will not leave until I receive a response for a change. I liked your blog, what I read in full.
Greetings from Mayca 🙂
I accessed this page because like the person in charge of this article I have problems with iPhone 5 and I am looking for a change with Apple, I started reading the comments to see if I could find additional information but all I see are peels in my opinion st He only seeks to annoy the people he ran into, which leads me to believe that he is a mediocre person who cannot even buy any of these devices.
I agree with you, I have also traveled there to return with the same problem at home, I have called and they told me to come back to give me a new one because it is the 3rd time that I go for the same thing, and they always solve it with a duplicate of the card (it is the 4 duplicate I make) ...
They do not give me gasoline, and taking into account the money I have paid for the telephone, the subject is not funny to me anymore ...
Next time I will think very well what to buy.
Friend I perfectly understand your impotence ... and this happened to me in a store in the United States, bone, the system is the same ... It happened to me almost the same as to you with my iPhone 4S. It all started when the battery discharged in half a day when it usually lasted almost two days to charge it ... Well, I proceed, I make the appointment and as you describe it, the same way you are received, they look for you on the waiting list to see the "genius" because in my case it turned out be a genius. The young woman takes my phone and connects it to a software that would tell her if the battery is good or not, because according to her the battery was good but the phone kept discharging, even she noticed that it arrived with 90% and in less than 15 min was already in the middle, but after that She insists that the problem is with the software and not with the battery and that I should make a backup so that when she updates the software she does not lose anything. Well, I had to go home to find my laptop to do the back up. Suggestion: Bring your computer with you when you make your appointment so you don't have to go on another trip. We continue ... After doing the backup she tells me to find where the computer saved the file because she does not know how to handle Windows, she only knows mac ...? Or the girl since she was born in her house had a Mac ... and in her school they only used mac and she since she started working it was on a Mac so she never used anything other than mac and she did not know. Well, I made you believe your story and I show you where the back up files went. After so many theories and blah blah I update the software and it tells me that it should be fine by now. I'm not very convinced I'm leaving because the genie had solved everything with a simple update. The next day the phone spends the night charging and around ten o'clock in the morning it already had 20% left because I proceed to make another appointment to see another genius, I tell him everything the genius did to me because he tells me let's change you So you don't have to return the equipment, I just had to check if it had a warranty ... I was sure because I had bought the $ 99 AppleCare but my phone was also less than a year old, so it had a Factory warranty apart from AppleCare. When looking for the "new equipment" it was one of the repaired ... I did not like it because after I pay $ 650 + 99 from AppleCare, what I want the least is something repaired that damage, I don't know who. Well, he tells me that the equipment they repaired is not the same as other companies that it was practically everything new except the camera and other minor things. When he turns on the new equipment and tells me to enter your id to put all your information, it turns out that the letter either did not work «thank God that my id had or because I did not realize it and I took another bad equipment which would make me give a third trip "because he immediately makes the return and looks for another repaired and tells me let's see this one because that worked well but he noticed a blow on the screen which he said no and that was the one that left me. At the time it hurt me and I came back because I have AppleCare until 2014 ... When I go they tell me that I do not have any AppleCare and explained all the changes I had to equipment and that maybe they did not add AppleCare but I did. She told me that I should look for the credit card with which I bought the phone and I told her that I had bought a giftcard and paid for it with her because the day I went to buy it, the seller sold me the giftcard and then bought it. Well, he tells me that yes, that was the case, he couldn't do anything. I got annoyed and started talking loudly that everyone could hear me until someone else arrived and told me to calm down that he was going to take care of me ... I just wanted to break everyone's face for so many trips that I had already taken. The other mr. He tells me that he did have the invoice and I told him find me a computer to see if I still have it in my mail and that's how it was, I looked almost a year ago for email until the happy invoice appeared where it showed that I did have AppleCare ... I tell you it was quite a process to put the AppleCare to the computer that "new" (repaired) that they gave me. So don't be fooled by the kindness when buying.
You have spent 700 euros on a phone, then you are unfailingly stupid in the ass.
Hello ami, I have one that is on the 5th, the phone was running out of battery very quickly, I called the orange company, they sent me the part for the insurance after a year with 2 weeks I pick up the phone, the insurance tells me that they do not take charge Of the phone because it has corroption due to humidity they have asked me if I was excited, ladae edited at all, they did not believe me, if I had it, I had said that I was excited to all this nor one with the phone and it does not work, I do not pay an insurance right It covers everything and they tell me that the environmental humidity does not cover it I had one that was 4 I still have it the phone is 3 years old and nothing happens to it I do not know if it is an insurance scam or the appel brand
What is not fair is that we take care of things and suddenly the companies and insurance take advantage of this at the hour I ran out of phone the truth I am a lover of this brand but really if the quality of the phones leaves much to be desired so that have this mark
Well, today I have suffered a similar (unpleasant) experience at the Rio Shopping Store, in a town in Valladolid.
After booking an appointment and moving to the unpleasant shopping center where the Store is located (not ideal for an Apple store, surrounded by hard discount stores, it must be said), the "Genius" (for me, a clerk) recognized There is a problem on my iPhone5 with the top lock button. My terminal is in the second year of warranty, and he told me that he will take it to the distributor, which according to the Law the first year of warranty is given by the manufacturer, and the second by the distributor. I, who will not be a Genius but I have a master's degree in Consumer Law, I told him that it seemed very good, but that in addition to being false it is solemn nonsense, since the guarantees are offered by the manufacturers. After a long discussion and a walk to the Vodafone store (which I don't understand, because it is a business phone), the Genius asks me for the phone bill. Obviously, I don't have it (I repeat that it's a business phone) and he tells me "I'm doing it for the safety of our clients, imagine it's a stolen phone."
Logically, I am not willing to allow them to call me a thief, so I left the store (I had been there too long and my time is worth money) without the problem solved at all.
Tomorrow I will try to contact someone from Apple in Spain so that, at least, they know how the customer is treated in this alleged Apple Store (and I say alleged because it does not seem Apple).
And I will also comment on it in my company, no doubt, where if Apple terminals were bought it was to avoid this type of situation.
Anyway
What a bad luck you had.
Last Thursday I went to this same store due to a problem with the power button of my iPhone 5 and I came out with a new one.
I have to say that it was because the tool they use to do certain checks did not work on my iPhone repeatedly and they finally decided to give me a new one.
The treatment was great and the knowledge of the "genius" the same.
A ten for them
Unpleasant situation with Apple's recycling program:
K-Tuin, something similar to Apple in Salamanca, values the phone at € 224 (iPhone 5)
Apple.es and yes supposed recycling page values the phone at € 224
Problem that these two routes do it by courier and I would be without an iPhone for a long time thanks to the delivery companies that are so effective in Spain ...
They recommend me to go to Rio shopping and do it AT THE MOMENT. I call the day before to check if the € 224 figure is correct and a nice girl named Eva confirms that this would be the money to be discounted for a new iPhone.
I travel my 110 km, nothing more and nothing less than the manager receives me (I suspect that Apple has lowered the level of its workers because such a lost manager ...)
Alfredo smiles, evaluates the phone and gives a figure of € 32 (he smiles even more when he shows it to me).
Oral debate in which he misses things like the Apple page is not reliable, it is not from Apple, well if it is from Apple, but I am more Apple than Apple's website…. What a cocoa ...
In short, confirming a price per phone according to current law, you keep it for me.
I am very correct and hated the complaints: I accept € 32 and I am very angry not with Apple but with people, people who are not professionals, people who contradict themselves, people who, by God, go to unemployment there is little ... Very Unprofessionalism and having conversations with individuals like that is depressing, they can't hold a discussion for even 30 seconds ...
If you are going to avoid Alfredo at all costs, anti-Apple philosophy, and well below the so-called professional in the sector, being a manager makes it worse for me ...
Very bad experience in Apple store river shopping, more edges and more rude it is impossible that they could be, total incompetent, liars, an endless number of disqualifiers. If it were up to me more than one and more than one, they would queue tomorrow at unemployment. Everyone to do what they want, but for me nothing recommended, now I understand many of the negative comments that I had read about them. This mainly goes for the clerk Laura and a bagpipe blower named Alberto, a little glasses with a silly face.
I just received my iPhone 5 since I sent it to repair because it only charged when it was off, my surprise was today when connecting the charger since it still does not charge and I sent it to repair because it did not charge and to top it off in the part it says that is fully repaired. What I can do?
My experience at the Apple store (Río Shopping) was not very positive either. I take my mac to diagnose the failure, and what is my surprise when they tell me that I have to change a very expensive part and the internal hard drive. The deal was not entirely good, I don't know why he insisted that I be at the front of the counter, a situation that was full, his explanations half-way. Ultimately I think they were not clear at all. When it came to paying, I was again perplexed when they made me insert my card pin twice. They are computer scientists or technicians and they can tell you anything about your computer and almost always everything a lie. How to trust you !!!!!!!!!!!!
The apple store in Valladolid and many others are full of reeducated soldiers without any capacity for self-criticism, where anything that is a millimeter out of the "normal" they don't know what to tell you, they have less training than a stone. And everything is wonderful until they do not know what to do or say where the fault is always the customer. I have been with mac since 1999 and the truth would not hurt to know more than how to use iCloud and backup copies.
All the best
In puerto Venecia zaragoza in the Apple store they are scammers, don't ever take a cell phone one of those who offer to change the one you are going to repair because they tell you for 250 euros we give you a new one, you leave more happy because you say well, I had dropped into the water but I haven't had to pay for a new one. And the problem comes that it turns on and off I only go to the store because it is under warranty and when they open it they tell me that it has bodywork tape inside which is because I have opened it or I have taken it to another store. I say if it is in guarantee how I am going to take it to another site. With that I stayed because they no longer take charge so I gave them my previous cell phone they will use it to scam another and on top of that I paid 250 euros to be left without a cell phone in five months. They are thieves and scammers if you do not buy new, do not think about taking the repaired ones, it seems incredible that a house like Apple does that because it has a reputation but since they do a lot of that, word of mouth has been a long time ago and mobile phones may eventually get involved. for the ass that no one buy from them I would be happy.
I do not recommend going to the apple store in valladolid de rio shoping if you have a problem. That is embarrassing.
Not painful, disgusting.
My experience in the Apple Store in Valladolid has been unfortunate, far from the professionals you can find in other stores. I was very surprised that in an Apple Store they give such an unpleasant treatment.