The company Fitbit, now in the hands of Google, has announced the recall of the Ionic model, a model it launched in 2017 to compete with Apple's Series 3. The reason for the recall is due to the increasing number of complaints about burns caused by this device.
La Consumer Product Safety Commission in collaboration with Fitbit, have issued a statement in which it warns users that stop using them immediately and contact the carrier so that the device can be returned to the carrier.
According to what they say from Fitbit, he has received 175 reports of device overheating. Of these 175, 118 claim to have suffered burns, 2 of them third degree and 4 second degree.
Fitbit One released a statement saying that units affected by this issue only represent 0,01% of units sold, a model that was on sale until 2020, when the Versa model was launched, although some platforms have continued to sell it.
The company claims that it has sold more than 1 million units of the Ionic in the United States and 700.000 in the rest of the world. Users experiencing this problem should visit the Fitibit website and request the removal of the device along with the refund of the amount they paid at the time.
In addition, they will also receive a 40% discount coupon on a selection of models from the same manufacturer. To request the Ionic to be picked up, you can stop by this link.
When the Ionic hit the market in 2017, it was one of the most complete models on the market with a large number of options to monitor any sport, GPS, heart rate sensor, altimeter, blood oxygen sensor... all accompanied by a battery of up to 3 days.
Google bought Fitbit in 2019 and it will not be until this year, when it is presented the first smartwatch from the search giant in combination with Fitbit, at least that's what the latest rumors suggest.