How to fix an iPhone that keeps asking for your iCloud username and password


This is an old bug, but one that we keep seeing, even after the last update to iOS 9. Sometimes an iPhone gets into a loop where it continually asks for your data from iCloud access, user and password. Even when you enter your Apple ID and password, the error causes you to ask again and again (and again, and again) the username and password, quite annoying, right?

Having an iPhone that is stuck in the iCloud input loop can be extremely frustrating. Fortunately, help is at hand. In this article we have five different solutions for iCloud input loop.

Slide to turn off

Delete iPhone The error in entering iCloud credentials can be caused by a faulty Wi-Fi connection , and the easiest way to fix it is turn off the iPhone and after a moment turn it on again. This only takes a few minutes, and if the problem is fixed, it will save you a ton of other solutions to the problem that you can try. Follow these steps to turn off your iPhone and turn it back on:

  • Hold down the button lock / wake (on the top of the iPhone, or on the right side if it is a more modern model) for about five seconds until the option to turn off appears.
  • Swipe the Power off icon to the right.
  • Wait about 30 seconds for the screen to go completely black.
  • Press the Lock / Wake button to turn the phone back on.
  • When it is already on, it will take a while before iCloud starts up. You can ask for your Apple ID and password, once they are entered you should not request them again.


Login to iCloud If resetting your iPhone doesn't fix the problem, try exit iCloud and then sign in again. Follow these steps:

  • Go to Settings> iCloud.
  • Scroll down and tap Log out.
  • Tap Sign Out.
  • Press on Remove from iPhone.
  • Now tap on Log In.
  • Enter your Apple ID and password.

This iCloud reset can fix the problem in question.

Verify that iCloud is working

Apple System StatusBefore continuing, we suggest you check that iCloud works properly.

  • You must go to on your Mac or iPhone and check that all the services are green. If there is a problem with iCloud on Apple's server, then it is best to wait for Apple to fix it in a couple of hours.

Reset your password

Change iCloud passwordIf none of the above steps have succeeded, and Apple System Status has already been verified to work properly, then the next step is change your Apple ID password. It's a hassle, but the problem is often fixed. Changing the password is easier to manage from your Mac (or Windows PC).

  • Open the Safari web browser and go to
  • Click on Change Password.
  • Enter your Apple ID and click Next.
  • Choose the email authentication or answer security questions and click Next.
  • Click on Reset Password.
  • Enter a New Password in the password field and then confirm the password.
  • Click on Reset Password.
  • Now enter the new password on your iPhone when asked. It should be accepted by the iPhone and fix the problem.

Backup and restore iPhone

Disable find my iPhone If the iPhone keeps asking for the iCloud password, you already tried turning the iPhone off and on, changing your iCloud password and the other options we have stated above, then the last step is backup and restore your iPhone.

You will need to make a backup your iPhone to a computer because it won't be able to back up to iCloud.

  • Connect your iPhone to Mac using the USB cable.
  • Open iTunes.
  • Click Devices and select your iPhone.
  • Select Summary.
  • Select for perform the backup on the computer.
  • Click on back up now.
  • Wait for the backup process to complete (you will see a blue progress bar at the top of iTunes).

When it is finished you can start the restoration process of your iPhone:

  • Keep your iPhone connected to the Mac.
  • Click on Settings> iPhone> iCloud.
  • Click on Find my iPhone.
  • Turn off Find my iPhonee.
  • Enter your Apple ID password and click on Deactivate.
  • Back in iTunes on your Mac, click Restore iPhone.
  • Follow the restore process and use the Backup you just created before the restore process. Go download the latest version of iOS from Apple, and restore your iPhone using the backup.

With one of these steps you should have solved the problem that your Apple ID and password are constantly requested on your device.

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  1.   David C ++ said

    Hi, just this happens to me: O, I have changed the password and reset all my devices, but it continues to appear on my iPhone 6, iPad Air and Macbook pro. Still not fixed.

    1.    Alejandro Cabrera said

      Hi David, Did you make the 5 possible solutions ?.


  2.   Adry_059 said


  3.   Elmer said

    Ami happens to me with the AppStore I can not download or update anything I do not know what to do I do not want to lose the jailbreack

  4.   Tomas said

    Hello, I did all the steps and I still have the same problem, I have another device in the same account and it works perfectly, I get in from the pc and it lets me enter the icloud account and I can think of nothing else, someone knows a solution

  5.   Ignacio said

    None of the methods have worked for me. It is a new mobile and it does not let me make the backup because it is not configured (when I have already restored my previous iPhone on this one). It gives me the welcome message, I unlock it and it goes straight to the Apple ID screen, where it gives me the problem.

    Right now I totally regret the day I had my first iPhone

  6.   Chris said

    Although it is not connected to the network, it constantly asks me to connect to iCloud. I can't even read a page quietly.