Shortly after the iPhone 6 It was put up for sale and it was found to bend with a certain 'ease', resulting in the famous Bendgate. Months ago, already two years after its launch, a problem was also discovered that caused the screen to present a Problem that caused the touch panel to stop working on the top of the panel, where a gray stripe also appears, which has been called Touch Disease (tactile disease).
At first, there were three users who complained about this problem and filed a lawsuit against Apple, saying that the company led by Tim Cook refused to repair the iPhone 6 affected by this problem for free, but Motherboard ensures that number of affected users is increasing. The first three users filed their lawsuit in California and now another has been filed in Utah.
Apple faces two class action lawsuits over iPhone 6 Touch Disease
The problem known as touch Disease It appears more on the iPhone 6 Plus, although the 4.7-inch model is not immune to it. The fault is in the drivers of the «touch IC» boards, so changing the screen of the affected iPhone would not be the solution. Because motherboards are not made for repairs, the only solution Apple has to offer right now is… buy a new device.
To be more exact, Apple asks $ 329 to exchange the iPhone 6 with this problem for another refurbished one. The problem is that Touch Disease exists due to a hardware failure and any iPhone 6 or iPhone 6 Plus can be affected by it at any time.
Apple has not yet publicly confirmed that it is aware of Touch Disease, but Motherboard says that at least 5 Apple Genius from Apple have confirmed that the company knows of its existence, but they won't tell customers.
Without a doubt, this problem is somewhat reminiscent of the Galaxy Note 7 in the sense that the iPhone 6 has an irreparable hardware problem. The difference is that Touch Disease usually appears after a long time of use and, of course, it is not dangerous for users. In any case, I think Apple should give a better solution than advising to buy another iPhone.
At least they should give a new one, let's go because as my iPhone 6 stops working and on top of that I have to pay 339 euros, which above all my budget is not to spend ...
On top of that, he has the little shame to say buy yourself a new one hahahahaha ...
I had this problem 4 months ago, being under warranty thank God they changed it for me. So, if it happened to us without being under warranty and having to pay for it, I see it as theft.
Put all the things you have on the iPhone 6 that is shameful
They changed it to me without problem, I still have three months of warranty left and the terminal has 21 months, in Málaga la Cañada
I have the problem I think ... From time to time my screen stays frozen, that is, I'm in an application, and suddenly the touch system doesn't work ... I thought it would be solved with iOS 10 but more of the same ...
Mine is an iPhone 6 Plus but the warranty year has expired for about 2 months ...
What should I do??
I was lucky, I had 9 days left to finish the guarantee,
The same thing happened to me, luckily I had 5 months of warranty left and I still have until January
They gave me a new one and that's it
But I hope it won't happen again in 20 months ... I hope the new iPhone remittances have solved it
Since I look for the serial number and it is manufactured on June 20, 2016
I sent it to repair that problem and it is some touch chips that are bad because the touch id no longer works
The same happened to me. They changed it last month (iphone 6 plus) but I am quite afraid that in a while it will happen to me again (which is what is going to happen). Apple should give a real solution to all of us who have spent our money (not little) on an APPLE product.
good!
I still had a guarantee?