Every year Apple is embroiled in controversy related to unauthorized repair of your devices. This year, we have found the problem in the replacement of the screen of the iPhone 8 and 8 Plus terminals, terminals that stopped working until Apple released the corresponding update.
But a couple of years ago, Apple did the same thing again. The famous Error 53 left in paperweight mode a large number of iPhones that had gone through the unofficial technical service to carry out some repair in their terminals. Upon detecting this unauthorized modification, the terminal crashed and displayed error 53.
Despite the fact that Apple solved this problem due to the avalanche of negative criticism it received, it did not free it from the lawsuit that the Australian Consumer and Competition Commission, after having received a large number of complaints from users.
Error 53 affected the iPhone 6 terminals that had replaced the screen and the start button in an unofficial technical service. According to Apple, this bug was a security measure to protect devices from malicious components that could compromise the integrity and security of the device.
When Apple had already released the corresponding update to solve this problem, it claimed that error 53 was just a test was performed at the terminal assembly and that it should never have affected the devices that hit the market.
During the trial that has confronted Apple with this commission, Apple admitted that between February 2015 and February 2016, at least 275 Australian customerss had physically gone to an Apple Store with this problem or had contacted through the customer service phone, all of them receiving the same refusal to solve the problem, but according to this association, the number of customers who were affected for this problem it exceeded 5.000.
By refusing to repair the devices, Apple was violating the Australian Consumer Law, according to the Federal Court of the country, so it has been fined 9 million Australian dollars.