We have a somewhat strange case on the table knowing Apple's way of acting, but we cannot say that it is real or false until what happened is really proven. This time an Apple user in the UK has a iPhone with damaged battery and covered in Apple's replacement program.
Once the iPhone has been sent for battery replacement, the customer himself receives a email from company saying you have to pay £ 200 (about 270 dollars) for the repair of your iPhone, when in reality the cost of the repair is much lower ...
The client did not pay attention to the fact that his iPhone had a small bump on the outside and evidently this is ultimately the reason why Apple makes the increase in the total cost on its bill. On the Apple website it clearly explains that if our device has any damage that affects the battery replacement operation (broken screen, wear, bumps, etc.) this should be resolved before proceeding with the battery change. Here we leave the clipping of Apple's own website in which this is explained:
Small print is always important
But it is that in this case there is no small print, it is written in the same text as the rest and we can see it in the final part of the upper image, but it also seems unclear that an external blow can really be enough damage so that Apple increases the final cost of the repair to £ 200 in this or any case. Obviously, when the screen is broken, it can be more than enough reason to change it before proceeding to change the battery., But a hit?
The affected person asks the question shown in the with the BBC on whether Apple has to perform these types of tricks to change the battery, Don't they have enough money already? wonders the affected. Actually all this has several readings and Apple can deny the repair or request the previous payment of the repair to be able to replace the battery and in this case it is best to try to reach an agreement, but of course, finally it is Apple that says if the iPhone has to be repaired before changing the battery and therefore the one with the "upper hand" in all cases.
I totally agree with apple. If the blow is in a corner it is very likely that the cover cannot be easily removed, I have repaired more than one and when they have a blow it is very difficult to make everything fit easily again. mobile to repair (I do not earn a living with this, but I always have a friend who brings me one to see what I can do). I am not responsible, I already happened with a 5s it seemed a small blow but when I opened it then there was no way that the screen was completely glued to the housing. Just as I would not be responsible for a Mobile already opened by the client, I do not know if you have opened one, the screws are similar but not the same and if you make a mistake in putting them you can screw up the license plate,
I think this is due to a misunderstanding, if the mobile has accidental damage, or liquid infiltration, automatic loses warranty, then the cost of the terminal is so expensive because they are doing a SWAP, that is, in case the client accepts the repair, they will give you a new terminal with an exchange cost that is not the same as the cost of stock. I work in an authorized Apple technical service, and what we do to avoid these inconveniences to the client is that we omit to say that it has physical damage in the GSX, Apple sends us the battery free of charge, we change it and the client leaves so happy .
The writer of this news has serious problems with Apple ... resolve your conflicts before writing ... Of course, for a blow they can charge you more. There is a thing called a chassis and other so-called parts / components that can be damaged by a hit and need to be changed / repaired in order to put the battery in.
It seems that you have not had a smartphone on your way ... the nonsense that you have to read ...
Apple does not marry anyone when it comes to repairing a terminal. If you have a bump, then perhaps a piece will not fit well. It happened to a friend with an Iphone 7. It should also be noted that the customer can later say that Apple has returned the phone with a bang. That there is much ready loose ...
I tell you my case. I send an iPhone 6 Plus to Apple's technical service to change the rear camera, for an official Apple replacement program, at no cost to the customer, and they tell me that due to a slight curvature of the iPhone (not visible to the naked eye), the previous cost of repairs is almost 400 euros. Of course I do not accept and repair unofficial technical service for a reasonable cost, I think it was 60 euros. The mobile works perfectly, as well as it worked before.
From my point of view, if you take the car to change the battery to the official dealer and the hood has a slight bump, they will not change it unless you change the hood and since you hear a small noise from the engine, also the engine . From my humble opinion an intolerable abuse.
Greetings.