ITunes problems downloading apps and other services (updated)

It seems that Apple is experiencing problems that prevent users from logging in with their user accounts, making it impossible to purchase applications, music, and other services.

If we try to access our account we will get an error indicating that our username or password is incorrect. Don't worry, nobody has stolen your data. This is a temporary error and hopefully Apple will fix it in the shortest possible time.

Also do not try to change your passwords because that will lead to an internal system error so it is better to leave things as they are. We will update this post as soon as everything is back to normal.

Actualización: As some of you have pointed out, it seems that everything works correctly again.


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  1.   Fran said

    I was already scared, to see if they solve it soon

  2.   Pablo said

    Doesn't it have to do with iTunes Match? Which by the way for many users in Spain and Mexico already works and here you have not mentioned anything yet 😉
    Regards!

    1.    Nacho said

      Yes, you are right but we did not want to mention anything because of the international activations that were carried out by mistake a couple of days ago. Today we will publish info about it. Thanks for advising anyway!

      1.    Paul said

        You're welcome!! At least that service already works for me and it took 8 hours for 1802 songs !!! Let's see if in the info you explain a little how the service works and then I'll take the opportunity to ask a couple of questions 😉
        Regards!!!

        1.    Nacho said

          I am not going to deceive you, I am not an expert on the subject either, so I will have to inform myself as well. As it is not a service that fits what I am looking for, I have ignored the subject a lot but then I catch up. Thanks for your experience, it sure helps many users with questions.

  3.   Philip said

    The same thing happened to me, as I did not know it was to reinstall iTunes and now if I can enter from the computer, but from the iPhone appstore it does not let me

  4.   germantxu said

    It already works for me. I'm in Spain

  5.   Luis said

    Thanks for the warning. It seems to me that you are the only one who is aware of the matter, because on twitter nobody knows anything.

    1.    Nacho said

      It won't take long to panic. The first thing I have done myself when I see the failure is to enter my bank website to check that everything was still in order. Normally the errors in iTunes report numerical errors (error 180089, for example) but referring you to a password error already gives more respect.

  6.   oriole said

    with iphone also happens.
    but after insisting four or five times to put the password, it ends up entering.

  7.   jose said

    Operating from Spain, problem solved

  8.   Karak_1984 said

    I also got scared. I have changed it for the apple website and although a little slow I have succeeded and now it works perfectly.

  9.   elnastoriginal said

    It happened to me a long time ago when I updated to iOS 5 with the arrival of iCloud I changed my Mobile account to me (... which is not the same as my itunes store account) until there is everything normal all the iCloud services on the one hand and my purchases of music, apps, books ... on the other hand with my itunes id my problem came when I registered in Game Center as a new user I registered in iCloud with my itunes id ... as a result was the problem mentioned above ... I could not log in With my itunes id I came to the conclusion that the problem was that the email I used to create my Mobile account turns out to be the same as my itunes id and with which it creates the conflict that you are using two accounts different with the same email the only solution to access via the web and change the email of your itunes id….

    1.    elnastooriginal said

      … I'm sure that more than one happened to what happened to me… taking into account that when moving the Mobile account I cannot access the preferences panel to change the email of your «…@me.com» from iCloud the only solution for me it was to change the email of my itunes id via the web and I was able to log in ... hopefully in the not too distant future we can unify both accounts ...

    2.    elnastooriginal said

      … I'm sure that more than one happened to what happened to me… taking into account that when moving the Mobile account I cannot access the preferences panel to change the email of your «…@me.com» hopefully in the future not too far away we can unify both accounts ...

  10.   Hugo said

    In my case I have problems with updating my Apps, it does not allow them to update, I have to do it directly from my iPhone. The truth was I was scared because I changed country, but well with this I am calm and I can only hope that this "small" problem is solved.

  11.   Shin said

    I have stayed like most of here when I see the pass failure, DEAD, it almost gave me a heart attack from fright, thank goodness that I have gone quickly to the apple website and I have seen that I could not recover the password or change it and I have already thought it was their fault.

  12.   oscar glez said

    I hope they don't delay because my son has not been able to use his ipod I think I'd better return it and buy him a pirate hahaha, it's not true if everything changes

  13.   sammyshady said

    Well, it gives me a problem again. The same as then! But I can't even with free apps.

    Do you know anything about it? Thanks for spreading the information!

    Regards,
    Samuel!