According to our readers, Orange is supposedly sending used iPhones to some of its customers. that change rates, they offer the terminal at a good price by improving their rate but when they receive it the box is laminated but the phone does not have plastic.
Some come in very good condition, they just don't have the same imei as the box, but others claim to have received a iPhone with scratches, fingerprints and in general in poor condition, in addition to some that have little or no official Apple warranty. When contacting Orange they tell them that they are not used or that it must have been an error, but on their user page it says that they have received an "ECO-iPhone", so it can be deduced that if it has been previously used and "recycled »For returns, etc.
We have tried to contact Orange customer service but they tell us it's impossible. We open this post to find out about your experiences and for you to meet among yourselves to find a solution.
UPDATE: Orange has contacted us to explain what an ECO-iPhone is; but we still don't know why some clients receive them without being well informed.
Let's clarify what a echo-iPhone.
It is an iPhone in perfect condition at a price more echoeconomic, since it is a terminal that has been returned by another customer because it did not meet their needs or because they did not like the color or it was untraceable ... To ensure the perfect condition of the terminal, it has been reviewed by professionals from our technical service and It is sent only to those clients who, once informed, accept these conditions and give their authorization.
This offer is not exclusive of being able to choose a new terminal, both options are in parallel and it is always the customer who chooses if they prefer the terminal echo traditional echonomic, or the totally new terminal at its corresponding price.
If when this phone is received it is not what is expected by the client, it has the withdrawal period and / or Guarantee of Origin as legally established as any other terminal.
Is called echo-iPhone because, we have wanted to collaborate with the environment by recycling these devices and at the same time, we want to facilitate the acquisition to our customers by echoname its price.
We hope to have resolved your doubts, however, if you have any other questions, tell us.
more info here.
Hello, I am one of the first affected, and it is true, the most shocking thing is that it depends on who you talk to, I knew what an echo iPhone was and others did not know, my phone came in a plastic box with bad blandurrio plastic, and the iPhone Without any type of protector, on the back cover it had 3 scratches along the length, and the data cable had an elastic rubber band like those used in the office !!!
JAJAJJAJ, I am anti-large companies such as orange, movistar, etc. But the truth is already fine, that only happens here in Spain, we always believe that we have found the bargain of the century, let's see who thinks that a device that is worth 700-800 or whatever they sell it for 109 with the margins so ridiculous that there are in the sector of consumer electronics, telephony, etc. In addition, a device that for whatever reason has been returned from the client because he has had it for a few days and does not convince him, he does not like how it works, etc. What do we think is thrown away so that it does not touch anyone? Nothing about that, the manufacturers are the first to do it, I am a wholesaler in computer science, telephony and electronics and it is the usual tonic of any manufacturer, it is called apple or pepito de los palotes, usually when you have more chances to win the prize It is when the product in question has been on the market for a long time and the release of the new version is near, in this case iPhone 5. All iPhone 4 damaged, they repair them, they usually change the case and reset, and the offer of iPhone 4 , so you already know it as some other user who has left an opinion has said, in this country we would still fall with the scam of the stamp
You are absolutely right, in this country people still believe that everything is the same, and everyone knows everything ... And because of my work I assure you that it is true ... But what should not be deceived, and if they are going to give you a eco-iPhone to say so (people should ask too). I still think that the best thing is to buy free mobiles, tablets and choose where to get a rate. The points are there to save you From a hurry ... You lose the phone, it breaks ...
They also gave me a hoot, I accepted the orange counter offer for an iphone 4 at € 109, all normal, because my phone is physically in good condition, the box was a bit beaten but when it was laminated I did not realize it until I consulted in apple the warranty of the terminal. It is listed as expired, so the iPhone they gave me was activated more than a year ago. The imei of the terminal does not match the one on the box or the invoice they gave me. After many calls to orange to tell them that they had sent me a used cell phone instead of a new one that was what was offered, they allege that I was informed in the negotiation, which is completely false. Both in the conversations, as in the recording and in the invoice, we both talked about IPHONE not ECO IPHONE.
I have claimed in consumption because I feel completely scammed, the idea of the ECO IPHONE seems very good, as long as BOTH parties agree to acquire it. But they cannot offer you a new cell phone to hold you and then send you whatever they want. Apart from the fact that Orange is not doing anything to solve the problem for those affected, just by checking the recordings it would be confirmed that they are the ones who cheat, that the commercials offered us a new one, not a used one !!! Even so, they refuse to make the change, or you keep the used terminal with the conditions of a new one (18 months permanence, € 270 penalty and € 109 of the terminal) or you renounce the contract.
I want them to do their part and give me what they offered me.
Be very careful with ORANGE, the ECO IPHONE theme is a SCAM, they consciously misled customers in the withholding department. The number of people affected in the same circumstances that I have found on the internet is not normal. But I do not lose hope that orange will rectify and change the terminal.
More than a cat for a hare, it is Squirrel for Dolphin 79… what a bunch of sausages, a refurbished mobile cannot be called ECO-iPhone… those terminals should almost give them away. A good reason to stay away from the French operator.
Here another user with a used mobile, it just seems a shame to me.
1- It is clear that we have been deceived, during the processing of the renewal / portability etc. NEVER say anything about ECO-IPHONE, the relevant recording or by the operator in question.
2- No matter how much it is said that the mobile is in perfect condition, it is a lie, for example mine does not have the stipulated guarantee and came without seals.
3- Apple washes its hands about this problem, that the mobile has already been activated and used, so it loses the guarantee on its part; And if the mobile is more than 1 year old, you have no warranty from Apple as it happens in many cases.
4- Most of the people have the receipt of the praise of the order, and DO NOT PUT ANYTHING OF ECO-IPHONE, several people including myself have requested a duplicate of the order invoice, and what a surprise, it says ECO-IPHONE, it does not match with the delivery note!
It should not fix the situation for people like me, simply because more people will appear with this problem, Apple is up to date, complaints are being added, consumer claims to the CMT ... and continuous word of mouth, family friends, blogs in Internet, I believe that it is not convenient for ORANGE to continue with these practices without previously informing the user.
I think it's good that you offer phones at a reduced price ECO-whatever, but say so and inform the customer, that they have no guarantee of the brand, that they have been used, that you can get a scratched one ..., who in their right mind accepts a used mobile, when in the competition they are giving it for the same prices! and new!
At least inform the people! a shame.
I find it intolerable and shameful!
Although I am not one of those affected by this Orange SCAM, my experience at Vodafone makes it increasingly clear that my next iPhone, most likely, is free, bought in an Apple Store. The initial expense compensates, and I think by far, the outrage that companies make us suffer, starting with the iron ball that the permanence contract entails (and its outrageous penalty costs).
I have been amazed by Sergio R.'s comment. I am already imagining that "blandurrio" plastic that covers the box ... Wow, as if they had lined it with that transparent albal for the fridge ... And the office rubber ... hahahaha Well, what about it is better to laugh than nothing else. But as Sergio said, it's amazing !!! and is not for less.
It happens to me, and I promise you that as soon as I receive the box my soul falls to my feet ... buff!
Apple should give them a touch ...
I agree with you, Apple should warn them, and I think the same thing, my next iPhone will be in an apple store, the one that will open in majorca that on the way I will go to see it haha xD, an iPhone in a company is more expensive than free , taking calculations of mine, in apple it cost me 700 and in the company it comes out in the long run for 1600 euros ……… without comments !!!
I find this amazing that you are telling me. Just in case I will not have the phone sent home, I will go to the store and check that it has the seals, the imeis match and I will even go to the apple website to check the guarantee before taking it to me. But then I do not buy it. Those affected who make mention of the orange twitter for this problem and let the whole world find out what they do. I hope they reconsider and give you a new one. Luck.
Those affected should advocate Orange in consumption, because it is outrageous that such a scam has no punishment.
Those affected should denounce Orange in consumption, because it is outrageous that such a scam has no punishment.
In the first message I was going to put "go to report" 😛, that is, it can be deleted due to the spelling error, along with this one, as a warning.
How strong! I'm freaking out!! me and my people luckily with great orange !!
When they gave you the iphone as soon as you turned it on, didn't it ask you to activate / connect it to itunes?
I hope and wish that the issue is fixed soon
Greetings !!
I think the same, with Orange, for the moment, very good. But when it comes to telephony, I don't marry any of them. I hope the damage will be repaired!
I bought 2 VODAFONE iPhones at THE PHONE HOUSE and one of them a week we realized that it had notes, not deleted. For a month. They were in Arabic. Well that is the least, the fact is that it was evident that the mobile was used previously. I went to an Apple blind and without any problem, in less than 5 minutes they gave me a new one.
I'm freaking out! If it is true and you are sure of the recordings that have been made, you can calmly report it and I think you should do it!
It is not to defend telephone companies, but it is clear that a company with millions of clients such as «moBistar» in Spain (50% compared to 15% for Orange) does not get caught up in that. Because you can hand over thousands of iPhones to your customers without any problems, "Oranch" will only manage to sell a few "hundred".
But not only that, the big companies that supply mobiles to the big WORLDWIDE telephone companies (at & t, verizon ,,,,) know that they cannot go wrong by sending better terminals (more quality control, etc ...) to the big ones ... AND a company is great for many things, among others customer service ... And I have had problems with some!
Greetings to all, COMPLAINTS and Good luck !!
: )
It is on the cover in menéame !!
http://www.meneame.net/story/orange-envia-clientes-eco-iphone-iphone-usados-manipulados
I don't know what happens with the rearming relay services that companies have. I can comment on 2 cases of TIMOSTAR (formerly called TIMOFONICA):
1- I finish the stay with an iPhone 3GS and call to request the data rate of € 10 because I also use a free Nokia N95 and every time I changed my Mobile despite the flat iPhone rate they billed me € 2 + VAT per day According to them, since it is not an iPhone, the flat rate does not apply. They tell me that Apple forces them to charge a fee of € 15 but after commenting on my intention to change they offered me a discount for 6 months of 50% that in 2 months was not applied after claiming it 7 times. I changed to R a virtual operator that does not charge me for using the phone I want. Of that discount in 1004 if it appeared to them but it was not up to them to apply it!
2- To some friends without permanence in Vodafone they call them from 1004 offering them a Nokia C7 and a Sansumg S2. with a 50% discount, so in 9 months they were going to pay € 2 per month for the 40 lines with 600 min flat rate for voice to any operator and in one case 250Mb of data and in another 1Gb. and that could be lowered the rate from 1 Gb to 250 Mb after 9 months. All lie. The Samsung S2 has not arrived. There is no tariff of 600 min and 250 Mb at € 30 but at € 40 and with a limit of 20 min a day of which they did not tell you anything. And the Samsung S2 line contract is not listed in the 1004 and voice contract recording takes 3-4 months to ship. The Ministry of Industry does a disservice to the citizens and a great favor to the dominant operators by allowing them all this, in addition to allowing them to charge for Unlocking a Mobile from € 6 to € 20. Where that appears in the contracts. To denounce all. Buy free mobiles from companies on the internet so that the operators' stores stop being profitable and dedicate themselves to selling services and improving the network, which is what we should do and that they stop chulearnos.
I was working in the "technical service" of Amena (what is now Orange) about 8 years ago. What we did was check the mobiles that were returned x breakdowns oxq to the clinic I would not like it. There were trlephones that were sent to be repaired and others that were in good condition were reset and were removed as new !!!! With this I tell you everything and using the rich Spanish proverb: nobody gives hard x pesetas….
Orange Official Forum, on the topic of the «ECO iPhone»
http://foros.orange.es/showthread.php?7845-%C2%BFQu%C3%A9-es-exactamente-un-Eco-iPhone
Hello good. I have also received an ECO Iphone.
I canceled the portability of the line and as soon as I saw the box, I knew that it had touched me.
Box in poor condition (the sticker where the imei is, discolored, with a blue tone, as if it were wet.
The lid with two rails, as if the plastic were removed with a key.
The phone without the screen protector plastic.
The phone in perfect condition except for a few small scratches, as if they had put a bumper on it (I have seen the marks it leaves, and they are very similar)
I called Orange and they sent me another. The boy told me that they would send me a new one. We will see.
Let's see if they send it to me better
I'm sorry to tell you that they are not going to send you a new one. They will pick up the ecoiphone and when you call to ask for the new one they will tell you that you requested a withdrawal from the contract, that they will return the money and that if you want a new one, it must be at a different price. The initial offer and contract have disappeared.
This new deception is the solution applied by orange to those who deceived us with the iPhone eco
Little scoundrels .. the mobile companies thing is third world .. they do that to me and I appear at the Orange headquarters and the first one who comes out of his jacket through the door I put it through the eyelet ... go telita with these people ...
The truth is that I do not understand many of you, I personally would never buy a phone via telephone conversation but I would go to the physical store and buy it in person, it is a good terminal, and it is not exactly cheap so I prefer to see the face of the one who sells it to me, we are also in a time of crisis and maybe buying an iPhone in a physical store we are helping the clerk who has to obey the orders of his superior because they have to earn the day to help him thanks to the sale if I keep the position.
Greetings to all 🙂
I did not buy it. It was a portability cancellation. Of course, in physical stores they do not make you these offers.
40% 18 months
Anyway, returning to the topic, in the invoice that I have, I did NOT put anything from ECO Iphone. They didn't tell me anything on the recording either
@lokoleko
I like the "help the clerk" argument, but in the real world no one spends extra money to help a stranger.
By phone calls you can get a VERY cheap terminal. At least I got the iPhone 4 for 40 euros three weeks ago, and my sister two days ago the same model for free without TD.
Salu3
Today the topic is about Orange, Meneame… actualidad iphone… little models… Do you agree?
In small models they talk about the topic and explain a solution. They say they have contacted Orange
http://www.maquecitos.com/2011/09/08/eco-iphone-¿estafa-de-orange-con-el-iphone-4/
Post it all via twitter, facebook etc… .if we become strong we will put enough pressure on orange!
I think ORANGE is regrettable ... to all those affected, I recommend that you denounce it and that EVERYONE KNOW IT ...
What cheeks ... demanding used iphones4 and above deceiving saying that it is a lie or that it is impossible ...
I ENCOURAGE EVERYONE TO REPORT IT, POST IT IN FORUMS, FACEBOOK, TWITTER, ETC
But those affected are supposed to have 10 days to return the terminal? At least that is what they inform you in Movistar when you buy a mobile through the points program and then you should have a 1 year warranty. I find it embarrassing.
You have put fear in my body. I got an iPhone 4 for 40 euros three weeks ago, but through Vodafone. Although I had no suspicions (its presentation was very Apple), I just looked at the warranty and everything is perfect.
To those affected: Report Orange. It is intolerable what they are doing to you without even your consent. And furthermore, not even the "ECO" excuse is valid. I have got mine again for 40 euros, but my brother-in-law and my sister have gotten theirs for free and without TD with Movistar.
Salu3
I have a doubt….
To those who have received the eco-iphone ... In the invoice they send, the phone data comes, but does the imei appear? And if so, it is the terminal, or the box ...
Because they will be such bastards to put the imei of the box, so it never matches the terminal, so a claim will not do any good….
Friends, welcome to the age of large-scale scam. Any large company can do whatever it wants without receiving any sanction. Of course, if we have jailbreak on our device, in one way or another they penalize us, it is not ethical and we are called pirates .. Aish !! Well, although this is not relevant either, it touches my morals. Let's shout in unison: "LONG LIVE THE SCAM ON A LARGE SCALE !!" I feel sorry for those affected. All the best!
That you want hard money for pesetas, the iPhone is worth what it is worth, no company is going to give it to you unless you have an inordinate monthly bill.
I made a portal to orange by phone, they charged me 30 Euros, they called me 2 days after there was a failure and they canceled the portal, they told me that the recording would be charged, they would charge me another 30 and they would automatically unlock the first 30 that they charged me, A lie they have canceled my portal again they do not tell me why and they do not return the 60 euros, sons of bitches, I have time to report them to the thieving consumer ...
Well the Eco Iphone, it is indeed a terminal as indicated by Orange, a terminal at reduced cost because it has been returned not because of breakdowns but because the terminal did not arrive at its destination or because it was rejected by the customer ... I think it is a shame that they comment this type of thing because they are offered an offer at one of the best prices in the market with the most economical rates and apparently they want to be given the terminals ...
An iphone 4 exceeds 500 euros, a renewal can never be obtained at cost 0 unless they have from 3500 points and according to the rate associated with it.
I believe that Orange is one of the most responsible and economical telephone companies
Dear friend Orange… I say Rodrigo…
If they do not inform you that they sell you a crappy iPhone, it is called a scam, no matter where you look at it ...
You don't have the best prices or the best rates… Your comment smells like spam to us.
Rodrigo I do not agree at all. If they offer you an iPhone, it is understood that it is NEW. If not, they MUST notify you, because they are giving you a used phone. That is a full-blown scam. If they notify it, the client can decide if they want it or not, but they cannot sell you a used phone without your express consent.
The fact that Orange is one of the most responsible companies, is already something subjective in which I am not going to go into, but I do not agree on it either.
I took out 2 iPhone 4 with Orange at € 0 and td. No problem. I have been with them for more than 10 years since the "free" and so far I have not changed because no company improves what I have. Everyone tells the story as they go, but Timofonica never changes and VODAFONE I already tried it before changing. I have been offered used terminals but I was not interested. I have 13 lines and new terminals every 18 months. Greetings to all.
Man, what do you think, being such a good customer, they don't treat you badly MAGOHA I say, it would be the last straw, where we are going to compare the consumption of 13 lines with my miserable line of 50 euros per month ... ¬¬ »
Pfff how strong all this seems to me, and I was willing to get the iphone 4 by contract through the mobile, because in stores they offer it to you but you have to pay a rate of oneps 360 euros more or less to get it approximate without doing much Case but you had to pay a lot to get it out of the contract line you choose, so I thought of calling because they had already done it before to make me the offer at 0 euros but of course I had no idea about this orange scam, now I understand Everything, because this topic the truth that more than one will open their eyes before accepting an offer with these people and thinking that I am from Orange gives me a bit of shame and everything, haha greetings and thanks for the information
Simply aberrant !! I am one of the scammed by this Echo Iphone! I can assure you that in the renewal no one tells you that the mobile is remanufactured !! They offer it to you as new at all times and when the package arrives you have the surprise !! I have called Orange about 50 times and they only have lies, bad treatment with hanging calls, unfulfilled promises and as the only way out for the client the withdrawal of the contract for the record that the contract is broken bilaterally and by mutual agreement so as not to comply with what was offered !! I refer again and again to the verbal contract that they record themselves where the famous word ECO is not mentioned and they say that it is owned by Orange and that they do not have access to said recording !! I feel completely ripped off !! For those who say that no one gives hard to pesetas I remember that we signed a commitment to stay for 18 months with a heavy penalty if we do not comply with it and a price commitment which is also penalized !! That is not giving hard to pesetas! Is a fraud in every rule!!
I am one of those affected by the ECO iPhone but for the better. I explain:
I have been an Orange customer since the times of pleasant and I receive a call from 1004 to do a portability. After negotiating, I accept your offer and two days later I receive a message from Orange saying that I am not fulfilling my commitment to stay and that I urgently call to solve it.
When calling the telephone number that they indicate, I tell them that my commitment had ended several months ago that the thing was going. They tell me it's a mistake but they still want me to stay and they offer me this and that. When I told him that what I wanted was an iPhone 4 but not at the prices I had seen on the web, the operator tells me that they have reconditioned terminals from returns or withdrawals with the same guarantee of a new terminal and with a substantial discount of price.
I decide to accept and we make the relevant recordings (there I no longer remember if they mentioned the eco-iphone) and after a few days I receive the phone at home. In my case, the outer packaging was made of soft plastic and the phone came without the front and rear protectors but in perfect condition (I looked at it and patched everywhere to make sure it was right. The perfect function even though it was already activated. In case the IMEI and the serial number also coincide with the box, it also came in 4.3.1, so in that perfect sense, the unused headphones.
The only two drawbacks are that the charger does not work and now I just saw that it has an official guarantee from Apple until the beginning of October (the renewal was in August)
I have postponed a call to Orange to have the charger replaced because I am very lazy to have to talk to panchiland again but when I see the guarantee I am not going to let it pass any more time and I will call tomorrow to solve both things.
In the papers that Orange sent me there were two sheets with the terminal data and a lot of small print that I have read and in no case does it say anything about eco-iphone. There was also a separate sheet that was a kind of annex and there it did put some eco-iphone. The bad thing is that I have lost that sheet and I cannot specify what it said.
Tomorrow I will contact 470 to see what they have and if there is any news I will comment here.
Greetings and good luck to those who have gone wrong.
If they breach their part because you do not request responsibility from another company and that's it, they will say that you breach the contract for your part, but that contract is no longer binding as they have not fulfilled their part. If they charge you something x penalty, you only have to return the receipts. If they report you and as you say they have not informed you about the eco-iphone because you have everything to win, I am lucky I have the iphone cn orange since it came out and I did not have that problem, but I invite you to do that, as soon as you start To receive returns without paying invoices, you will see how that if it stings them.
I encourage everyone
I have not suffered the "ECO-IPHONE" problem, but I suffered other similar ones in their day with the French "operator", and I can assure you that they are SCAMMERS with all their letters.
My problem was related to an ADSL, they wanted to charge me more than what was offered, and above all they did not give me an essential service for me (fixed IP), when I went to consumer to report the case, they told me that they had a zillion hundred thousand complaints like mine ... but that you never got much. I asked for the audio recording of the contract, and the SINVERGÜENZAS had the hard face of sending me the cut recording, that is, they sent TWO different MP3s, on the same floppy disk (a 3 1/2 floppy disk !!!) to extract a piece of it. in the middle of the recording where I interrupted them insisting that they confirm the price of the fixed IP service, which was essential for me.
That is why it does not surprise me that now they are sending a hare with the iPhone issue ... They must think that we are idiots and we were not going to realize anything ... My recommendation is that NOBODY hires them anything, so that they do not take a single Spanish cent to France.
That _utada… .. I swear, they do that to me and I am capable of throwing it at the store and screaming while I throw the display mobiles to the ground !!! XD
I never trusted orange, since I went to get a cell phone and they told me that they did the tricks for me so that everything would be cheaper by signing up for another company and then passing it on to orange and I thought they were not serious…. And with this "ecotimo" I will never buy a phone in orange, or buy it free or with movistar (for now I have never had any problem with them after 14 years)
Something similar happened to me but with Vodafone.
I went to do the portability to a store at a time when they were in short supply, after having searched all over the city.
To my surprise a few had just arrived so what I did was make the contract immediately. The girl told me that she was reserving it for me and that in a week my card would be blocked and I could go for the phone.
Well, nothing, the following week I began to wonder why they had not called me from the other company yet and when I went to the store to ask it turned out that not only had they not managed portability but that they had sold the phone that they supposedly had reserved for me .
Obviously I lied to the saleswoman's family and she assured me that she would get another phone and that this time she would manage the portability correctly.
In the end, he called me and told me that he had gotten another Iphone 4 (from Barcelona) and that I should come by the following week for it.
The following week I spent with portability in process and after having rejected the pathetic offers from the other company to stay with them.
When she gave me the phone, I noticed that the box did not have the plastic and the woman told me something about how she had opened it to check that everything was there because she did not trust Barcelona much. Anyway, when I got home I saw that the box and the phone had all the appearance of having been used and when I connected the phone to the computer to activate it I found the following message: «JORGE's iPhone device cannot be activated because it is password protected ».
Imagine the face that I had. Well, as I see that this is getting longer, I'll just say that after going to yell at them a couple of times and waiting a couple of weeks, I got them to give me a new phone. At least I was able to restore the used one and use it until they gave me the new one but what is certain is that if I do not complain they will strain me
Has orange contacted the web to answer the question why do they send ecoiphones to people who offered them new iphones ???
Orange deflects the question by explaining what echoes are, but there is no deception, the deception is that they send them used offering new ones. And then they lie to you saying that if you knew, when it is very clear after so many identical cases that are coming out, that the clients were not informed, and I say more, I think that not even the teleoperators who offered the mobile knew that it was used, xq al Claim later they told me that it was not possible that it was used, later they should have been taught to lie to us and say that that was what they offered… .. a company shame.
I had never heard of "Eco-iphones." I only know that a few days ago, due to a change in portability, (I left Orange and became Vodafone), Orange called me with a radically different speech from the one they had given me so far, and miraculously, which seemed impossible ( having an Iphone at a cheap price) became a reality at the minute. They offered me an iphone 4 for 29 euros. Of course, it was reused, I call it "second hand", which is more authentic, but they swear and perjure me that it has the 2-year Apple guarantee, and that I have 7 days to return it if I don't like it. They tell me that they are simply mobile phones that have been returned within 7 days because their owners did not like them, not because they had any errors. Tomorrow I will receive it at home. I was delighted with my "business", but I see that I have to look and take a good look at what I receive. As dirty as it comes, I can die of fright. Of course, now that I think about it, how can I have a 2-year warranty on a mobile that already has time? In any case, it is what they told me and I think it is even recorded in the contract. Buff, as the matter goes wrong, they hear me in Orange and all over planet earth.