Solution to iTunes 10 problem (closes when pressing "applications")

If iTunes 10 closes when accessing the applications tab of your iPhone here you have several solutions to try:

1.- Open iTunes while pressing the Command + Option (MAC) or Control + Shift (Windows) buttons, it will open in safe mode, if it works correctly for you, the problem is due to a third party.

2.- Delete the following plists in MAC:

  • Username / Library / Preferences / com.apple.iTunes.plist
  • Username / Library / Preferences / com.apple.iTunesHelper.plist
  • Username / Library / Preferences / com.apple.iTunes.eq.plist

3.- Uninstall iTunes 10 and reinstall it.

4.- If none of this works for you,

uninstall iTunes and delete the file:

iTunesX.pkg, found in / Library / Receipts.

and then install the older version of iTunes 9.2.1

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  1.   Polygoneric said

    But is it an iTunes error 10 ?? a bug with jailbroken iPhone ??

    This afternoon I will try at home to see if it works ...

  2.   gnzl said

    It only happens to some, not me for example.

  3.   Antonio said

    So far nothing of this has happened to me, however, due to the changes it has undergone, in this version, what I can't find is the shopping section, now Ping is in its place.

    Does anyone know about this ???
    I hope comments ... greetings ...

  4.   Antonio said

    One thing that I had overlooked, does someone know how to connect with Ping to Facebook… A ni has not left me….

  5.   Mr_SpooK said

    Well, no luck, it still does not work, in my case that is not the problem, even so I will not downgrade, since it installs the app's when synchronizing and to delete them by hand from the iPhone and that's it. We will wait for a more effective solution, thank you Gnzl for your interest, greetings.

  6.   airnessN23 said

    ITunes does not even open to me, it tells me that I do not have privileges to run it and that I am as administrator of the pc! I have windows 7 and I don't know how to make it work, the previous version was great for me, but there is no way for it to work.

  7.   Jon said

    Good morning Gnzl, could you please guide me to look for the file itunesX.pkg on Mac because I can't find it, and something else if you find it and delete it, let me open the iTunes previous version 9.2.1? and everything we have in iTunes continues to be preserved or apps are deleted ... music etc.
    Thanks Jon

  8.   gnzl said

    Jon, puts it there, it's in / Library / Receipts.

    It is preserved, it may happen that it does not read it to you, then you will have to upload again to version 10

  9.   Jon said

    Hello Gnzl, I am a little lost, please guide me, I enter the Finder and is this where I have to look for it? and then lets open the iTunes previous version 9.2.1? and everything we have in iTunes continues to be preserved or apps are deleted ... music etc.
    Thank you

  10.   Mr_SpooK said

    Jon uses Appzapper (if you don't have it, use Google), it's a very good uninstaller for mac. By downgrading you should not lose anything. However, I am a little patient that they will surely provide another definitive solution shortly. In case of not being able to "downgrade" for whatever reason, it is not such a big problem, you can continue installing apps through iTunes 10 and dismantling them by hand from the iPhone .., greetings.

  11.   Jon said

    Hello Sr_Spook I have AppCleaner, but what is it necessary to delete iTunes 10, which is the option that leaves me in applications, or the file itunesX.pkg which is what is discussed in point 4. since iTunes 10 is You can also delete it directly, in applications, click on it and move to the trash, which I already did in this way, and then it does not allow iTunes 9.2.1 to open, so about the library that was commented yesterday, you can tell me something, or if we will not have to wait as you say it seems that it is not going for you although I do not know if you went down to 9.2.1
    Thank you

  12.   Mr_SpooK said

    Hi Jon; In the Appcleaner you drag the iTunes 10 icon from the applications folder, if you have to give it administrator privileges, enter your password and that's it, in the appzapper it asks you for it as it is a system application, I don't know if it will be the same as you have. If you do it directly by dragging to the trash there are files that are not deleted. The truth is that I have not done a downgrade because it did not seem like a "bug" too annoying, but if I did, it will do it as I said appzapper and then reinstall 9.2.1, if not search in google how to downgrade iTunes that surely this has already been done by someone before us .., greetings.

  13.   Jon said

    Hello Gnzl, I share the previous question with you, in case you can inform me
    Thank you

  14.   Jon said

    Sorry Sr_Spook I didn't realize you were posting. Thanks.

  15.   Jon said

    Hello Sr_Spook in Google I have found this, but unfortunately, I have not done the Time Machine backup, I have it still not configured, and at the end of everything I read that it may be necessary to re-create the iTunes library, this means that everything will be deleted when doing the Downgrade, what do you advise me?
    Thank you
    Mac: If you have a Time Machine backup, just use iTunes 9.2.1 to restore. Otherwise, follow these instructions:

    First of all, delete the following files

    The iTunes application in / Applications
    com.apple.iTunes.plist, found in ~ / Library / Preferences (this is the library folder inside your user folder)
    iTunes.pkg, found in / Library / Receipts (this is the library folder at the root level of the boot drive)
    iTunesX.pkg, found in / Receipts Library /
    Then download iTunes 9.2.1 for Mac OS X and run the installer.

    Then it may be necessary to recreate your iTunes library.

  16.   toniv said

    I have deactivated the part of applications within iphone !!!! Ale, to look for alternatives to iTunes.

  17.   Jon said

    ToniV good afternoon, this is already posted in the header, but is it effective, have you done the test? and once done, the iTunes apps, music, photos, applications, etc. are eliminated. If so, it is more complicated.
    regards

  18.   toniv said

    Jon, iTunes does not close me as it says in the header ...

  19.   Jon said

    Hi Toni V, I don't understand what you mean that once you installed iTunes 10 it works fine for you? Or did you have this problem that is mentioned and have you done what is indicated above, and in any case you work with Mac? it seems that in Windows there is no such problem

  20.   toniv said

    Jon, I use a Mac and in my case, when I updated to version 10, it disabled the option to sync apps. It's in gray, like translucent and I can't activate it.
    As for if I have tried something, yes, Look for the iTunesx.Pkg and in my case it has not installed it, I have deleted the app and installed the previous version but it does not work since it has modified the iTunes backups. Now I'm from iPhone, I don't have the Mac in front of me, so I'll tell you more exactly later.

  21.   filamentous said

    I have tried opening iTunes with the "failsafe" mode and it still doesn't work, it keeps closing when pressing the Applications tab; so I have not followed the next steps anymore (these were in case everything worked with the "failsafe" Itunes right?).
    And, for now, I do not want to complicate with a Downgrade. I will continue like this to see if it is solved in another way.

  22.   hyacinth said

    Good afternoon, I have already tried everything and nothing gives me the solution, I only have to go to 9.2.1,
    someone knows from where I can download it for my MAC.
    Thanks & Regards to all.

  23.   toniv said

    Jacint Softonic

  24.   hyacinth said

    ToniV, it only gives me the iTunes 10 option,
    Thank you

  25.   toniv said

    Jacint, below is a section with previous versions.

  26.   filamentous said

    EUREKA !!. SIIIIII !!. THANKS A LOT. I have tried it and it works for me OK. It's nice to have help like this. I repeat: It works Ok and THANKS.

  27.   Mr_SpooK said

    The credit is not mine, I only did a "copy & paste", geniuses are the ones who come up with these solutions and publish them ... thanks to those, I'm just a "copycat" ..., greetings and until the next problem.

  28.   Jon said

    Good evening Mr-spook, I don't know what could happen to me but it doesn't work for me, do you leave iconSupport deactivated, right? and you do the respring from the same SBSettings right? How do you do this operation with iTunes open and the iPhone connected? I have done it that way and also with iTunes closed and nothing I continue with the same problem. Any suggestions?
    regards

  29.   filamentous said

    Well, it has worked for me on the 1st. I detail how I have done it:
    Itunes closed and iPhone disconnected from the computer (in my case an Imac).
    I access Cydia through the iPhone and via Wi-Fi, I search for SBSettings and install version 3.1.0-1 of the BigBoss package.
    Once installed, I exit Cydia and open SBSettings by sliding my finger across the top bar of the iPhone screen (where the coverage and battery level are).
    I select the "More" button (small button at the bottom left).
    In the menu that appears, I select "Mobile Substrate Addons" and once inside, I deactivate "iconSupport".
    After disabling "IconSupport", I slide my finger across the top bar to open SBSettings again and press the "Respring" button (small button at the bottom).
    I wait for the respring to be done, I open Itunes, I connect the iPhone and that's it. When I click on the applications tab (within the iPhone menu in Itunes) it opens (it takes a while but it opens).
    Well, I have done it that way and it works for me. Let's see if we are lucky.

  30.   Jon said

    Good morning, thank you for your explanations, but it does not work for me, I have done it step by step, and I have not reinstalled SBSettings just in case because I already had it installed, and also yesterday I did all the steps and today I have returned it. Do, following what you tell me and nothing civilian that does not want comes out of iTunes closes, I do not know what I will have to do more, mine is a MacBook, and the iPhone a 3 Gs of 32 Gb. with firmware 4.0.1 and the jail…. With jailbreakMe, I don't know what else to put because this method doesn't work for me.
    Thanks to see if someone can give any other solution.
    regards

  31.   toniv said

    What happens to me? I have a macbook, an iphone4 and it doesn't close, it's perfect, only when I enter the apps tab in the iPhone section in iTunes, I see it, but deactivated. Everything else perfect.
    As for the jail and he signed the same as Jon.

  32.   Jon said

    Good morning again, I do not know for what reason but iTunes has worked normal again, I have made 3 entries and perfect, I click applications and perfect, the different step that I have done apart from everything mentioned above is that I have downloaded from iTunes A free application to see what happens, apart from sending a report to Apple when it happened that iTunes was closing, which I don't think has anything to do with it, well after downloading this application, I click as always to the left on the iPhone, the tabs, I prick oK photos first. I play OK music, because I did not dare to play applications because I was afraid it would close, I finally played applications and Ok. It opens perfect and also fast, I synchronize and everything is OK. the downloaded application is installed and everything OK, I re-synchronize it to look again and OK. But my amazement is that before doing all this, I went back to SBSettings> Mobile Substrate> Addons and activated the Icon Support again, and I respring it, because as it did not work for me when doing this step, I chose to leave it as it was, And so it is activated, and I have activated the iTunes sync, let's see if everything is still OK. If it is not like that I will tell you, sorry for the roll but it is to inform a little what happened, I do not know mysterious.
    Greetings and thanks to all.

  33.   toniv said

    Jon what application have you downloaded?

  34.   Jon said

    ToniV the iKea catalog that was free, rather the first one I found to do the test, but I haven't even opened it, I just passed it to the iphone.
    regards

  35.   toniv said

    Vah don't hide it Jon, you wanted to have this app. ; D
    Seriously, I had misunderstood you, any app. OK I'll try it thanks

  36.   toniv said

    I was about to check what Jon has said in his last comment, and without having done ANYTHING, everything works perfectly, which leads me to think that Apple has fixed this bug, it is strange because I have not updated anything. Right now I am transferring purchases from iPhone to iTunes, which did not allow me to deactivate the apps part.
    Anyway, Jon maybe it was a coincidence that you downloaded the app
    I repeat, I have done NOTHING.

  37.   Jon said

    Hello ToniV, I am glad that you are doing well, in the future we will have to take more precautions when installing something because foolishly you are involved for a few days and thanks that in the end it seems that it was corrected, that they gave so much security to its installation, I do not know why will it be but I sent reports to Apple, yesterday I spoke with them, they told me that the way to install it is different, I will put what they sent me below, I also sent a report to iTunes, etc ... but the thing is that some always pay the duck, this is what they sent me in an email:
    How to install iTunes from installation DVD:
    -Insert the Mac OS install DVD 1 into the optical drive
    -Select Opttional Installs
    - let him continue
    -accept the license
    -then you will have the applications deploy them and mark itunes only
    -Then press install
    and the itunes will be installed.

    Well, just in case I am making a backup copy on an external disk, with Time Machine, so that if a setback arises, I can go back to the day the copy was made and work with what I had.
    Greetings.

  38.   Paul_PsP said

    I do not understand anything !!! I update the IMAC to install the new version of itunes 10 and the program does not start, I uninstall it and install it again and it still does not start. Then I made use of the MACBOOK to update it and the same thing happens to me, itunes 10 does not start.
    I don't know what to do I tried several things and none of them works, now I have Itunes 9.1.1 on both machines and it works correctly, I DO NOT UNDERSTAND ANYTHING, and that it is a house program.

  39.   sergio said

    Good!

    The problem I have is that I can't see some videocasts… the sound is reproduced, but the screen remains black… does anyone know why?

  40.   sergio said

    How curious ... I have gone to the iTunes folder where the podacasts are ... if I open the video directly with Quicktime it looks perfect ... why not from iTunes?

  41.   gabbydiez said

    I just installed iTunes 10 and oh surprise! ... I can't see anything at all ... apparently it only shows the songs bought in the iTunes store, and of course I haven't bought all my music there !!! 80% of my music I digitized from my CDs, 15% shared them and 5% I bought it on iTunes… All the lists I have made are not displayed, it is chaos !!! It can be fixed??? I do not know if it will be necessary to activate any option so that everything is seen, or do you recommend me to return to iTunes 9 ???

  42.   DarkChrisS said

    The ITUNES 10 is crap because when I put cracked applications it comes out that I have 7 GB of space and in reality I have 1 GB of space that means that my other ksm applications will be eliminated, it is better to use the old itunes or wait for one to come out new ksm ..

  43.   CESAR said

    gabbydiez the same thing happens to me, does anyone have a solution? some songs from itunes with version 10 disappear.