As with every product, Apple employees will perform a quick and visual inspection of the Apple Watch when customers go to a store to request any type of repair, and this is when doubts begin to arise, What damages does it cover? the Apple Watch warranty? What are the details that you take into account the most to include or not an Apple Watch in the warranty repair?
With the standard warranty (without paying Apple Care +), Apple includes one year of hardware repair coverage with purchase (In Europe there are two by law, so do not worry that as a lawyer I am very lazy to explain now, but it is like that) and ninety days of technical support online or by phone. On the other hand, for those who decide to purchase the Apple Care + plan, certain damages due to accidents may be covered. These are the details to be taken into account by a Genius to know if your Apple Watch is under warranty or not:
Directly guaranteed
- Devices that have impurities or dirt under the glass, as well as pixel anomalies
- Condensation of water or sweat on the heart rate sensor lenses
- Repairs to the rear when there is no evidence of misuse
Special cases to study
- Digital crown breakage
- Splinters or cracks in the glass
- Damage to the back of the watch
- Bent or broken watch
- Belt mechanism break
Out of warranty directly
- Device manipulated inside or disassembled
- Catastrophic damage
- Third party counterfeits or unauthorized modifications
The latter will be directly returned to the user and will not receive a response from Apple's technical service, although within the catastrophic damages we could find some of those covered by Apple Care +, depending on many variables. In addition, Apple may not have direct exchange units in the store and must be replaced at home by courier.
My iPhone 4 fell, it turns on but the touch does not recognize it! what should I do? Thank you!