WhatsApp for Business arrives, the Customer Service switchboards move to the famous chats

Muchos you criticize, and we criticize, the operation of WhatsApp, but no one can deny that it is difficult to stop using this application when basically everyone is in it. WhatsApp was practically the first to arrive, and in something like messaging it is very easy to grow when you have no competitors. This is how it managed to take over practically the entire market, and whether we like it or not, no one can deny its power ...

Well, it's time for all those customer service services that you hate so much to go over to the fashion messaging social network. Yes it has arrived WhatsApp for Business (or WhatsApp for Business), the terror of all Customer Service switchboards. After the jump we give you more details about this new application from the guys from WhatsApp, and consequently from the guys from Facebook.

It must be said that at the moment this new application is only available for Android in Indonesia, Italy, Mexico, United Kingdom, and United States. In Spain it is not yet available on Android or iOS, yes, the guys from WhatsApp already warn that WhatsApp for Business (WhatsApp for Business) little by little it will spread to all countries and all platforms, iOS included.

What does WhatsApp for Business include?

  • Business profiles: Help your clients with useful information such as your business description, your email, your business address, and your website.
  • Messaging tools: Save time with smart messaging tools - quick responses to help your customers with frequently asked questions, messages to welcome your customers, and messages to let them know that you are busy.
  • Messaging statistics: See the metrics that your messages generate, those correctly sent and check how well they are working.
  • Web WhatsApp: Send and receive messages from with WhatsApp Business from your computer.
  • Account type: Your interlocutors will know that they are talking to a business because you will be listed as a user with a Business account. The business will be verified when you enter your business phone number in the app.

And this is just the beginning ... According to the guys on WhatsApp many more features are to comeAnd believe me, this can be a complete revolution and can give a boost to those customer service departments that help us little. We will see how these new Business accounts work, and we will verify their effectiveness. As relevant data, they have also commented that they are testing the possibility of cross Instagram Stories with WhatsApp Stories ...


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