And it is that until further notice the repairs of the 38mm model of the Apple Watch Series 2 have a replacement program for the same model but of the Series 3. That is, if we have a problem with our 2mm Apple Watch Series 38 and we take it to an Apple Store, it is possible that the firm offers us a change for the same 38mm model but the Series 3 for the same price.
This seems to be related to a stock problem with regard to spare parts or internal parts of these devices and therefore the Cupertino firm adds an internal note for its workers in which it warns that they have to offer to switch to a new Apple Watch Series 3 model in case of breakdown.
A complicated issue if the user has an iPhone 5 or 5c
And is that the compatibility with these devices depends on the OS of the Apple Watch and in this case there is a problem. In this way, the same reason the brand adds in the internal document that users who have a problem and want to make this change, keep in mind that the iPhone 5 and iPhone 5c no longer work with the Series 3 due to watchOS 4 or higher operating system, so they also have to consider the option of also being able to replace their iPhone.
The internal document obtained by MacRumors clearly explains that the customer can even opt for a refund if he does not want to change the iPhone, since this obviously would have to be paid by the user. In principle, the change is interesting for the client since it does not involve any expense and the firm is responsible for the differential cost between our damaged Series 2 and the Series 3 that they deliver to us, but this is complicated if we have any of the iPhone that we have mentioned above. It is not the first time that Apple has made these types of changes that benefit the user. If you have a 2mm Apple Watch Series 38 with a malfunction (other than shocks or problems caused by ourselves) contact Apple and you may be able to get a new Series 3.
