Samsung da gaske yana neman afuwa game da matsalolin Galaxy Note 7

Tashin hankalin da ya faru sanadiyyar gobara a kan Galaxy Note 7 ba a lura da shi ko'ina ba. Ta yaya zai zama in ba haka ba, An tilastawa manyan jami'ai a Samsung fitar da sanarwa ta bidiyo inda suke neman afuwa ga al'ummar fasahar da masu amfani da ita saboda abubuwan da suka faru tare da waɗannan samfuran. Cikakken cikakken dawo da tsarin maye gurbin wanda Samsung kawai zai iya yi. Koyaya, wannan ya ɓata amincewar masu amfani a cikin kamfanin Koriya, wanda hakan ya haifar da irin wannan babbar matsala a cikin na'urar da ta shahara kuma mai tsada kamar Samsung Galaxy Note 7, daidai yadda zaku iya yin sa.

COO na Samsung Amurka, Tim Baxter, ya kasance dan tsako a wannan lokacin:

Muna ba da haƙuri musamman ga waɗanda matsalar ta shafa da kansu. Zuwa gare ku duka masu kaunar bayanin, masu amintaccen amfani da dangin Samsung, muna so mu ce muna godiya da sha'awar ku da haƙurin ku. Muna da alhakin tabbatar da lafiyarku. Za mu yi aiki tuƙuru kowace rana don dawo da amincewar ku, za mu ɗauki matakin da ba a taɓa yin irin sa ba tare da goyan baya na ban mamaki na kamfanoni, shaguna da Hukumar Kula da Kayan Amfani na Amurka.

CPSC yayi aiki tuƙuru don nazarin da aiwatar da wannan shirin kariya. Mun gabatar da rahoton wani lahani a batirin Samsung Galaxy Note 7 wanda ya tilasta mana dakatar da tallace-tallace nan take. Zuwa yau, an sauya raka'a 130.000.

Don a bayyane, Galaxy Note 7 tare da sabon batir yana da lafiya. An warware matsalolin baturi. Masu amfani da Galaxy Note 7 na yanzu, idan baku maye gurbin samfurin ba tukuna, da fatan za a kashe shi kuma mayar da shi.

Kwanaki goma sha uku sun wuce tun lokacin da fashewar abubuwa suka fara, lamarin yana haifar da matsaloli matuka kuma ga tattalin arzikin kamfanin, wanda tuni ya kashe sama da miliyan 1.000 a matakan tsaro kuma ya fadi da kadarori miliyan 21.000.