I-Apple yakhe kabusha iwebhusayithi i-technical Support

Insizakalo yokuthengisa ngemuva kwenkampani esekwe eCupertino ibilokhu ibonakala njalo ube omunye wabahamba phambili uma kungenjalo abahamba phambili emhlabeni, yize isikhathi esithile ukuba yingxenye kubonakala sengathi inqubomgomo ehlobene nokusebenza kokulungiswa ishintshile. Ezinyangeni ezimbalwa, lapho sinenkinga ngeyodwa yamadivayisi wethu, uma izinsuku eziyi-15 zingadluli, i-Apple ingena esikhundleni sedivayisi entsha ngokuphelele. Uma, ngakolunye uhlangothi, idivayisi yethu isengaphansi kwewaranti futhi izinsuku zokuqala eziyi-15 sezidlulile, i-Apple izoqhubeka nokuyilungisa esikhundleni sokusinikeza itheminali entsha noma evuselelwe njengangaphambili.

Ikhasi le-Technical Service liyindawo yokuqala okufanele siye kuyo uma sinenkinga nganoma yimaphi amadivayisi wefemu. Leli khasi lewebhu lisinikeza imininingwane kanye nezisombululo mayelana nenkinga engathinta idivayisi yethu. Iwebhusayithi ye-technical Support isanda kuthola ukulungiswa okukhulu, ngokusho kwe-Apple, okwenza kube lula ukuxhumana nabasebenzisi lapho benenkinga kumadivayisi abo. Ngemuva kwalokhu kulungiswa kabusha, lapho nje ufinyelela ekhasini, lizosikhombisa isici se-Genius Bar enguqulweni yaso entsha, lapho sihlala khona ubuso nobuso nochwepheshe we-Apple ukuze asinikeze isixazululo senkinga yethu.

Ukuthola isisombululo enkingeni idivayisi yethu ihlupheka, iwebhusayithi entsha yokusekelwa isinikeza izinketho ezintathu:

• Ibha yokusesha lapho esingabhala khona ukuthi yini inkinga yethu.
• UMose akuphi amadivayisi athengiswa yinkampani nalapho kufanele sicindezele khona size sithole imodeli yethu.
• Izihloko ezidumile. Lapha sithola, njengoba igama lisho, izinkinga abasebenzisi abaningi abazifunayo kuwebhusayithi yokusekela.

Kepha futhi singathola imininingwane mayelana Imiphakathi esekela i-Apple, imibuzo nezimpendulo mayelana newaranti yedivayisi yethu nokulungiswa kwayo, kanye nenketho yokuxhumana nabafana abasekela i-Apple ngqo ngocingo, ngeposi, noma ngokuxoxa.