Iminyaka embalwa, abafana baseCupertino benze uhlelo lokusebenza lwe-Apple Support lutholakale kithi, uhlelo lokusebenza esingakwazi ngalo ukuxazulula noma iyiphi inkinga esinayo ngedivayisi yethu, yenza i-aphoyintimenti e-Apple Store noma kumhlinzeki osemthethweni ogunyaziwe ukuze singadingi ukuxhumana ne-Apple ngocingo.
Njengoba izinyanga ziqhubeka, i-Apple ivuselela uhlelo lokusebenza ukungeza izici ezintsha nokwenza ngcono ezinye zalezo esivele zitholakala. Ngokukhishwa kwenguqulo 3.0, i-Apple isanda kufaka ithebhu entsha yokusesha, esingasesha ngayo izindatshana eziwusizo kakhulu ezixazulula ukungabaza okuvame kakhulu kwabasebenzisi bamadivayisi we-Apple.
Ngemuva kokuvuselelwa, ithebhu ehambelana ne-akhawunti yethu inyamalale futhi manje isibonisa ibhokisi lapho singabhala khona amagama wokusesha kolwazi esiludingayo. Uma sifuna ukufinyelela emininingwaneni ye-akhawunti yethu, kufanele siye esikrinini esikhulu bese uchofoza esithombeni esimele i-akhawunti yethu ye-Apple.
Lolu shintsho lunengqondo, ngoba Abasebenzisi mancane amathuba okuthi basebenzise uhlelo lokusebenza ukufinyelela ngokushesha imininingwane ye-akhawunti yabo. Noma kunjalo, kunengqondo ngokwengeziwe ukunikeza inketho yokusesha esheshayo ngaphandle kokuhamba ngezinketho zohlelo lokusebenza lapho sinenkinga ngeyodwa yamadivayisi wethu esifuna ukuyixazulula ngokushesha.
Uhlelo lokusebenza lwe-Apple Support luyatholakala ngeSpanishi, futhi lusinika ukufinyelela kuma-athikili wolwazi atholakala nakwiwebhusayithi ye-Apple Ukuze usebenzise lolu hlelo lokusebenza, idivayisi yethu kufanele iphathwe yi-iOS 11 noma ngaphezulu. Ukusekelwa kwe-Apple kuyahambisana nokuthinta kwe-iPhone ne-iPad ne-iPod futhi iyatholakala mahhala nganoma yisiphi isixhumanisi engisishiya ekugcineni kwalesi sihloko.
