Apple will charge for telephone technical support if you are out of warranty

Apple has developed a new web payment system that you will use to charge users, that being out of warranty, request technical support online.

This system will also allow customers schedule repairs and request replacements online.

Apple currently handles calls from technical assistance free of charge, soon only customers within their warranty period will be able to access free support through getsupport.

Apple soon Bill to for what it calls the «pay per incident»Or require the purchase of a Extended Warranty through AppleCare. Previously, all online support functions were available free of charge to users around the world. Some users have noticed that in August, when Apple revamped its support sites, it included a fee of $ 19,99 for incidents that required online chat support.

Charge offer for chat use in American Apple support.

Before launching the paid support chat, Apple had to develop a new payment system on the Internet that would allow you to accept payments via chat and keep user information safe, while transferring information between support agents.

With the new payment system on the web, Apple will be able to schedule hardware repairs and replacements that require a charge to a credit card, or payment for incident quota, via support chat. Instead of having to call users, they can now be Send a link, with a validity of 24 hours, to complete the payment.

Incident charge when requesting telephone support in Apple Spain for an iMac

Apple Lossless Audio CODEC (ALAC), will waive the fee for iCloud issues as well as accidental damage cases, or when users just want to set up a repair or replacement via chat.