Lack of communication in a company can be a problem for its customers. An example of the lack of communication from Apple in recent years, we find it in the controversy that jumped a couple of years ago in which it was shown as the system was responsible for slowing down the operation of the iPhone when the battery needed to be replaced.
Apple introduced this feature in one of the latest versions of iOS 10 without telling anyone, but had to acknowledge it when several studies confirmed that the processor slowed down its processing speed. According to Apple, it took this measure to prevent devices from suddenly turning off when the battery was degraded.
As is often the case in the United States, lawsuits against Apple became common, both jointly and independently. To try to settle this matter, Apple has reached an out-of-court settlement for pay 113 million dollars as compensation (MacRumors), since many users were forced to renew their old iPhone by not knowing the measure implemented by Apple.
The 29 euro battery replacement program that Apple created when the news broke was not enough. While it is true that Apple can introduce measures to improve performance and reliability in its operating systems, the problem is that It did NOT inform its users at any time.
Thanks to the controversy generated by this measure, today we have a system in iOS that allows us measure the battery consumption of our iPhone at all times by applications, which allows us to know at all times if an application is not working as it should.
This is the second lawsuit Apple has faced since 2017 when the controversy was discovered. The first one, forced Apple to pay 500 million as compensation to a class action lawsuit.