Apple again softens the requirements to accept an iPhone with a problem in its technical service, and If you've started accepting phones with third-party screens (unofficial) some time ago, now it's the batteries' turn. In an internal document accessed by iGeneration and echoed by MacRumors, the company instructs its technical services in this regard.
From now on it will no longer be a problem if you have changed the battery in an unofficial service using an unofficial component, and you will be able to access repairs by Apple, either in elements other than the battery or even if the fault is the battery itself, yes, always paying the relevant fees. We give you the details below.
Despite what some may think, a company may refuse to repair a device at its official technical service if it considers that it has been improperly manipulated, and by inappropriate we understand any unofficial service or with unofficial parts. Of course we are not talking about the guarantee, which is canceled as soon as this happens, but even about repairs in which you have to pay the official rates. In this sense Apple has always been very meticulous, but in recent years it is loosening the rope a bit.
This is great news for those who have changed the battery in an unofficial service and will place any other damage, or even those who are not happy with the battery that they have opposed and want an official one.. Until recently the price differences between official and unofficial services were very largeDespite the risks involved, many users preferred the change in a place without any type of guarantee. This now makes little sense with the new prices that Apple has put on battery repair:
- iPhone X, XS, XS Max, XR: € 69
- Other models: € 49
With these prices it makes no sense to take that risk at this time and we recommend that you always go to an official technical service for this reason, without any doubt.
Last Saturday at the Apple Store in Zaragoza, faced with a problem where the screen of my Iphone X sometimes stayed frozen, they did some tests on the phone and concluded that the screen had to be changed. The phone is still under warranty. They asked me first of all that if they saw that the phone had gotten wet, or had changed the battery for an unofficial one, they would not repair anything. I told them to go ahead, there was no problem. So at least until last Saturday, the battery was a problem.
Also, sign a document without reading it, as always because they tell you to sign there, which later I had the opportunity to read at home and it scandalized me:
«If modular repair is not possible, you will decide at the time of collection whether to bear the cost of a new device or if you take the damaged original that could be in worse condition or not work properly after having tried to carry out the modular repair than the one client has requested us »
That is, you repair a phone that is under warranty, and if you break it during the repair, I can choose between paying for a new one or taking mine with me broken. I'm still freaking out.