Let's start with a review of Apple's return and replacement policy. When we go in the first year of warranty (or in the second with Apple Care) to an Apple Store, on many occasions, although there are fewer and fewer, they consider that they cannot repair the device, so they solve the problem by giving you a new one. iPhone, the famous iPhone Refurbished (re-manufactured). These devices have more controls than those that leave the factory, however, sometimes they have reused parts from other devices, such as the motherboard or the camera sensor. Well the Danish courts have decided to vent this repair policy at a stroke, Apple will have to deliver new devices.
At least that is how it will be in Denmark, although it does not have to expand to the rest of the European Union. Undoubtedly, this type of complex measures will end up evoking Apple to offer a less personalized and less fast technical service, as companies such as Samsung already do. The good thing that Apple delivers remanufactured devices, of which I am a faithful defender, And it is that you leave the Apple Store with your problem solved in less than half an hour. Currently I have a refurbished device, and it is not the first, but I do not think it will be the last.
Not only does it collaborate with respect for the environment, but it also allows us to solve our problem quickly. However, for some reason that we fail to understand, the Denmark courts have decided that Apple has to provide users with a new device. The problem is that given this situation, Apple will try at all costs to repair it, and will have a much less wide hand with the guarantees, which will eventually affect the end consumer, since repairs in the Apple Store will increase considerably and waiting times will get longer.
All right, with the law in hand, they are not obliged to replace, only repair if the damage is of origin.
Restricting by law things that already had wide sleeves in favor of the user, will harm the user.
Any blow or misuse will be out of warranty, go through the box and wait for that same terminal to be repaired.
With the law in hand (in Denmark as here, as it comes from a Community Directive) in the event of a manufacturing defect (lack of conformity) the seller is obliged to repair or replace with a new one, at the consumer's choice, unless one of those remedies is disproportionate or impossible. Both repair and replacement must be free and carried out within a reasonable time. The good for which it is replaced must be new, the consumer cannot be forced to accept one that is not as an alternative to the arrangement.
They do well to prohibit that, because if you buy an iPhone and a manufacturing defect comes as happened to a colleague of mine with his iPhone 7 the same day, they gave him a refu and not a new one, which I do not understand, now it crunches the screen ... I think it's very bad from Apple, it's like if you buy a new Mercedes without km, and you have a defect or something and they give you another one with already used parts ... (it's something else) but why are you paying 1100 euros for A new mobile and they give you another with already used parts ... I would not like them to give me a Mercedes of 37000 euros with used parts to replace the new one, if I pay it is to release it myself ... although that is different, it is to do the idea.
Rafael, Apple has a 15-day return policy.
I returned an Apple Watch a week old and they gave me a new one that I opened myself. Your friend should not have agreed to it, you simply ask for your money back and you get another one.
Compare the wear of moving parts with the "wear" of electronic parts…. cloth.
If you want a high-class image, don't use used parts.
And there are still those who defend that deal.