Lately the tired little battle between Apple and Samsung It is less the order of the day, it is almost appreciated that the fanboys have lost strength in recent times. Apart from all this, you already know that the satisfaction of the final consumer is the most important thing beyond the classic fanaticisms.
Samsung has snatched Apple's top spot in terms of end-customer satisfaction in the United States of America. An important news considering that (at least as long as I can remember) the first place has always been for the Cupertino company for the classic reasons.
According to American Consumer Satisfaction Index, the South Korean company has achieved a total score of 81, equaling in absolute terms its score from last year. In the meantime, Apple has fallen in this index by 2% compared to the previous year 2020, ranking second with 80 points in total and tying with Google and Motorola, the latter being owned by the Chinese company Lenovo. Samsung's best overall mobile phone scores are taken by the Galaxy Note 10+, the Galaxy S10 + and the Galaxy S20 +, with total scores of around 85 points.
All this is curious considering that the United States of America is generally Apple territory, especially in telephony. Meanwhile Apple touches 82 points with the iPhone 11 Pro, the iPhone 11 Pro Max and the old iPhone XS. You can check the total results on the official website of the organization consumption that has carried out the analysis. Definitely the price difference has been essential so that users can more or less decant the balance, and is that the Samsung Galaxy A20, a mid-range terminal, sneaks in.
If these satisfaction surveys were carried out in Spain Xiaomi would probably take the top positions just like you do in terms of annual sales, right?