If your AirPods Pro have sound issues or noise reduction feature causes bass to be attenuated too muchGood news because Apple has launched a replacement program for these faulty AirPods.
After months of reading user complaints about the sound of their AirPods or overly attenuated bass when activating noise reduction, Apple has announced a replacement program that will allow users suffering from these problems to receive a new headset that work correctly. Specifically Apple has specified which are the bugs that are included in this program:
- Noises when playing some audio with your AirPods or during calls. To be more specific, these are "static" noises that occur more frequently when you play some multimedia content, when you exercise or when you are making a call with the AirPods.
- Active noise cancellation problems: when noise cancellation is activated, the bass is attenuated excessively or ambient noise is still heard.
For your AirPods to enter this replacement program should be verified by Apple technicians, and only the earphone with the problem will be replaced, or both if both are affected. This means that it will be necessary for you to go to an Apple Store or an authorized technical service where they will carry out the relevant tests to identify the failure. In the event that the problem is confirmed, the affected units will be replaced completely free of charge for the user. According to Apple, these defective units have been sold before October 2020, and only the AirPods Pro have been affected, not the AirPods 1 or AirPods 2.
As Apple's own employees have been able to confirm, there is no possibility to send the AirPods directly to Apple requesting the replacement, having to be checked in person before shipping, bad news for those who do not have near an Apple Store or authorized technical service. This situation may change in the coming days, so we will keep you informed.