The after-sales service of the Cupertino-based firm has always been characterized by be one of the best if not the best in the world, although for some time to be part it seems that the policy related to the operation of the repairs has changed. For a few months, when we have a problem with one of our devices, if 15 days have not passed, Apple replaces the device with a completely new one. If, on the other hand, our device is still under warranty and the initial 15 days have passed, Apple will proceed to repair it instead of offering us a new or reconditioned terminal as it did previously.
The Technical Service page is the first place we have to go if we have a problem with any of the firm's devices. This web page offers us information as well as possible solutions about the problem that may affect our device. The Technical Support website has just received a major overhaul to, according to Apple, make it easier to interact with users when they have a problem with their devices. After this remodeling, as soon as you access the page, it will show us the Genius Bar feature in its new version, where we sit face to face with the Apple expert so that he can give us a solution to our problem.
To find a solution to the problem our device suffers, the new support website offers us three options:
- Search bar where we can write what our problem is.
- Mosaic where are all the devices that the company sells and where we have to press until we find our model.
- Popular temas. Here we find, as the name says, the problems that most users look for on the support website.
But also also we can find information about Apple's support communities, questions and answers about our device warranty and repair, and the option to contact the Apple support guys directly via phone, mail, or chat.
Yesterday I went to the aple store in Valladolid and after explaining the problem, I made a diagnosis and replaced it.