Surely you have seen a video that has gone viral in recent days in which a famous YouTuber, Linus from the Linus Tech Tips channel, denounces how Apple refuses to repair its iMac Pro you accidentally sustained damage to the screen.
Hundreds of articles have accompanied the video in which authentic atrocities are said that have nothing to do with reality, some even claiming that "Apple cannot repair its iMac Pro". A series of nonsense that we are going to try to clarify in this article, because Linus is not right and his intentions may even be at least questionable.
This is the original video of Linus in which he ships with ease with Apple and its technical service. For those who do not want to see it in full, we can basically say that after it has been tampered with and disassembled in an unauthorized service by an unauthorized professional, the screen was damaged, as seen in the header image. Linus contacted Apple to have his iMac Pro repaired, and the response he got is that Apple refused to repair it.
A manipulated video
Although we will go into detail on the reasons why Apple says it can refuse to repair it, first let's take a closer look at the first minute of the video, in which supposedly the damage to the screen is caused, because it is quite important when it comes to assessing Linus' intentions with this "complaint."
The video is manipulated, and I refer the evidence. Look at the image: the sparks that jump are false, they have been added and also with little skill, and also the shot is carefully taken from an angle that causes us not to see the area where the screen damage occurs, and that the technician's arm hides it at all times. That is to say, in almost total probability this recreation of screen damage is false, which can be justifiable provided that at least a note is added indicating this to whoever is watching it, because if not, the suspicion of a manipulated video is clear.
Apple refuses to repair your iMac
Linus' video denounces how Apple refuses to repair his iMac. He understands that this damage should not be covered by the warranty (it would be more) but he assures that Apple does not allow him to repair his iMac even though he is willing to pay for the repair. This is where the most controversy has been generated and where the most falsehoods have been told. In some places they say that Apple does not have parts, in others that it does not know how to repair it ... the reality is that Apple refuses to repair it because, as Linus himself shows in his video, the contract we accept with Apple when buying a device indicates this.
This is Apple's response that Linus shows us in the video, he even highlights in yellow what I'm saying: "If a Mac is disassembled by someone other than an authorized technician, we may refuse to service that Mac". This is perfectly reflected in Apple's terms of service, and we accept it whenever we buy one of their products. Not only is it something that Apple does, it is usually something common to any manufacturer.
What did Linus manipulate? It is also not very clear in his video. In a first phase it seems that the problem came from the power supply and a broken screen when trying to mount it. Nevertheless if we go forward in the video, it also mentions the motherboard, something that was not said at the beginning and that it was not included in the emails he exchanged with Apple. More signs that the story is not clear at all, and that the manipulation of the iMac was greater than what we are made to understand at first.
More than a million reproductions and adding
This is the true intention of the video. A video manipulated without indicating it, damage that increases as the video progresses and a series of statements that in most cases are, at best, very questionable. The end result is a viral video on YouTube and a bad news story about Apple that gets millions of views and reproductions., as well as other blogs that echo claiming things like "Apple cannot repair iMac Pro", which is flatly false. Goal accomplished.
To create further controversy, he makes a completely wrong simile. He tells us that what has happened to him is the same as if after buying a car we crashed into a lamppost and both the official workshop and the insurance company refused to repair it. No insurance company has intervened here (I doubt that it covers this damage) and furthermore, it would be more accurate to say that It would be as if we bought a car, disassembled it, modified some parts, assembled it, something did not work and also crashed it into a streetlight. In that case, maybe it's better for us if the dealer washes his hands?
Let's see, Apple can put whatever it wants in its terms, now that those terms are allowed by law is another matter. It seems to me that not giving effect to the guarantee is very good, but refusing the repair, regardless of the misuse we give to your products, seems at least debatable
I am already one of those who defend Apple, whatever they do, to begin with, no car company denies spare parts to unofficial workshops, so you can go to whatever you want, what Apple does should be illegal, if I I buy a product, I do what I want with it, I understand that the warranty does not cover it, but that he refuses to repair it ... really, that someone justifies this says a lot about where the world is going, what a shame.
I will give my opinion:
I think what Apple would have to give is a crazy amount of repair (greater than the price of the new product) and that's it. so they do not refuse to repair directly, they change everything to new)
1.- Linus does not need fame or compiranoic theories to gain relevance, the guy already has it for a long time.
2.- As far as I know in Europe, they are seeking to legislate in favor of the consumer and grant them the right to repair, a right that many manufacturers have taken away with the desire to sell and sell and sell again every 6 months.
3.- If Linus were not Linus, he would end up doing what many consumers end up doing, getting spare parts of dubious origin and repairing how God gave him to understand.
In this dilemma, the only beneficiary will be the consumer, since they want it or not Apple will have to modify its repair policies sooner or later, today it is impossible or almost impossible to repair Apple devices or those of some other manufacturer and that should change if or if.
It is clearly noticeable when the one who wrote the article is just an Apple fanboy who only knows how to defend the company no matter what. That is ILLEGAL not to offer parts or repair. If you see the video and understand it, they want to pay for the service and parts, at no time they want it for free.
In another measure it has happened to me with my iphone. He got hit, the camera broke. I sent it in for repair (the warranty was paid by Media Markt). and after 4 weeks waiting, they send me a repair estimate of 400 euros (they replaced the complete terminal with a refurbished one. I'm talking about an iphone6 Plus). If I refused to repair it, I had to pay 60 euros for the budget, and all this, being under the warranty period. Obviously I claimed my rights and they returned it to me without repair and free of charge, by law. But then I bought the camera on ifixit, paid 12 euros, 4 for transport and another 4 for some special screwdrivers and suction cup. For 20 euros, repaired. Apple is a gang of hdp thieves looking to make a deal out of everything. What it cost them to repair the phone once disassembled was ZERO, but no, I had to go through the box to have a refurbished one for 400 euros. Seriously, they have no shame.
By the way ... they also sent me with the mobile without repairing a letter in which they told me that if I sent the mobile to be repaired again for any other reason, I would have to pay 100 euros simply to send it, as a result of this claim. Sure I could claim and pinch them a bit, but it happened ... with me they have already lost a client. They have teased me too much already.
error! The law establishes a period in which the manufacturer has the OBLIGATION to repair the appliance or any appliance, especially for consumer protection and those things that are now called programmed obsolescence, among others ... The problem is that Apple puts beastly budgets for repairs that are bullshit like the top of a pine tree. They abuse, and abuse, and abuse ... but there are people who continue to go through the hoop (I've been through many hoops with apple, and I've been a big fan ... but it's over)
Whoever wrote this is an idiot
Apple became a millionaire that way, it can't just enforce its law, the legislation exists, regardless of what it says in the contract you signed. You cannot deny the repair if the user pays for it. Well, they only replace parts. You can use your equipment however you want and if you damage it, they do not have to refuse to repair it. Here in Mexico, Apple parts are bought anywhere, and there are a lot of people who change them for a relatively low price. Of course they are not original, most likely Chinese ... but oh surprise! they work exactly the same.