The Apple Watch has a lot of features related to the health of users integrated into watchOS. One of these functions is to detect user falls and make emergency calls to the services in charge of it to request help. However, both Apple and other tech giants do not consider emergency services when developing and launching these features. That is why EENA, the European emergency number association, has positioned itself in this regard and requests greater cooperation and communication between emergency services and technology companies.
EENA is positioned to promote contact with emergency services
Muchos dispositivos portátiles, dispositivos conectados y más, ahora cuentan con características integradas especiales que pueden detectar emergencias y también comunicarse con los servicios de emergencia. Pero estos mismos servicios de emergencia a menudo no están involucrados en el desarrollo de estas características, lo que puede resultar en comunicaciones defectuosas. Los datos a veces no se pueden procesar en los centros de respuesta de emergencia, junto con un aumento de alertas de emergencia debido a falsas alarmas.
The members of the EENA, including the 911 of the United States, assure that the intentions of the tech companies are good. However, the emergency services have been involved in many cases where the warnings were not consistent with reality. That is why they urge participate in the development of these functions to avoid failures when carrying out field strategies and, even before, receiving the information.
However, innovation can only be impactful if it results from a dialogue between all the actors involved, donde se escuchan las necesidades y requisitos reales. Por lo tanto, los firmantes de este documento de posición quisiera destacar la necesidad de una mayor cooperación entre empresas tecnológicas y Relevant public authorities when developing new security features.
EENA has signed your positioning in relation to this issue to be seen among technology companies. It is a very important step because until now the disconnection of Apple, for example, with the emergency services was unknown. Those attending the EENA national congress assured that on many occasions automatic notices of devices have been rejected due to not being able to read the information that was being sent. In the opposite case, when that information is accepted, sometimes they have come to try to help and have been involved in users who decided to ask for help even when they were well and then did not need help. It is essential to know when to ask for help to supply and distribute the resources that the emerencia services have.