As reported by The Financial Times, the number of users who are suffering problems with the iPhone X when receiving calls. Some users reportedly claim that they cannot answer the calls they receive on the iPhone X due to the screen not turning on when they receive it, so they cannot answer or cancel the call.
As we can read, the number of users who affirm being suffering from this problem in the Apple support forums is getting bigger and bigger. Since last December, hundreds of iPhone X users are reporting this problem and looking for a solution to it. Some claim that after 6-8 seconds, the screen finally turns on, although sometimes it's too late to respond.
Some users claim that they opted to do a full device restore, which restores temporarily fix this problem, since after a few days it reappears, so it could be a software or hardware problem, something that is not at all clear, since one of the affected users, have gone to an Apple Store with this problem, They have replaced the device, and in a short time he has suffered the same problems with the screen.
It is also likely that the proximity sensor operation has some fault in this sense, so it could be a hardware problem. The Financial Times states that it has contacted Apple to inquire about this problem, which is growing in iPhone X users. In its response, an Apple spokesperson announced that they were investigating the problem, but did not offer more. information in this regard, nor what may be the cause or the possible solution to it.
I have the Iphone X since November 17 and (knock on wood), I have not had the slightest problem with the phone. It works perfectly. I hope it continues like this and that Apple fixes these bugs quickly.
I'm waiting for a change in mine, when I call and put it to my ear, it turns off, I separate it and it's still off, I have to hit the power button three times, so I spent a while until one night not even with the power button, no I could pay it or do anything, the screen was dark, if I listened to the person I was talking to but could not cut the call or turn off the terminal, I saw on the Internet how to do a reset and after several attempts it restarted, it does not always do it, There are times that it doesn't and others that it does, the screen going dark and not being able to turn it on or turn off the terminal was once, the turn off on the call when I bring it to my face and then not turn it on again is intermittent sometimes yes and sometimes no, the time it turned off and I couldn't turn it on was when I put the call in the background.
I have an iPhone 7 Plus and I have had this problem from the beginning. I have already changed it 3 times and the problem persists. Every time they sent me the phone I restored it without backup
Well, I didn't pay much attention to it since it's not always that happens, but from what I see it's more usual than I thought and I thought it was my thing.
It does not always happen, I remember that being an afternoon without doing it and thinking has already been solved, but then in the evening I return to the same thing, I have restored the factory with the backup copy and without it putting the applications one by one, put another ios that has come out and is still the same, with the previous ones that I have had 6s, 7 plus, 8 plus, it never happens to me, I am waiting these days for them to call me to get another one since they change this one and we'll see solve.
I bought the Iphone X 2 months ago and today it stopped working. The screen went off and didn't turn back on 🙁
Today I realized that the physical button to mute the iphone X DOES NOT WORK, after spending more than three hours talking on the phone with Apple technical support, it seems that it is not the physical button (we restored several times and configured as a new iPhone and it worked correctly) only after starting to download contacts, photos, calendar would I do it again, without downloading the applications or backup. Anyway, I'm waiting for the higher department to study the case, that is what they have told me, I don't know …………………… ..
It seems a bit strange and so I am with a mobile of almost € 1.400 without being able to silence it.