Samsung sincerely apologizes for the problems of the Galaxy Note 7

The stir caused by spontaneous fires on the Galaxy Note 7 has not gone unnoticed anywhere. How could it be otherwise, Senior officials at Samsung have been forced to issue a video-statement in which they apologize to the technology community and users due to incidents with these models. A full-scale returns and replacements system as only Samsung could do. However, this has notably hurt the trust of users in the Korean company, which has led to such a serious failure in a device as popular and as expensive as the Samsung Galaxy Note 7, precisely in which you could least do it. wait.

The COO of Samsung America, Tim Baxter, has been the scapegoat on this occasion:

We are especially sorry to those who have been personally affected by the problem. To all of you who love the Note, the most loyal users of the Samsung family, we want to say that we appreciate your passion and your patience. We are responsible for ensuring your safety. We will work hard every day to regain your confidence, we will take unprecedented action with the extraordinary support of companies, stores and the United States Consumer Productions Safety Commission.

CPSC has worked hard to analyze and execute this protection plan. We had reported a defect in the batteries of the Samsung Galaxy Note 7 that forced us to suspend sales immediately. To date, 130.000 units have been replaced.

To be clear, the Galaxy Note 7 with the new battery is safe. Battery issues have been resolved. Current Galaxy Note 7 users, if you haven't replaced the product yet, please turn it off and return it.

Thirteen days have passed since the explosions began, the situation is causing serious problems also in the company's economy, which has already invested more than 1.000 million in security measures and has fallen 21.000 million in assets.