A little over a month ago, the Cupertino-based company launched a new application called Apple Suport, an application that was only available in the Netherlands. One month after its launch, this application has just landed on the American App Store. Apple Support allows us to manage any incident we have with our devices without having to go through the Apple Store application, application that for the time being must continue to be used by users in the rest of the world where Apple Support is not yet available. This application also offers us information about all the products that we have associated with our Apple ID, along with the different ways of contacting the company.
From the application itself we can establish a chat with the experts to try to find a solution to the problem that our device presents or to initiate a call to technical service. In addition, through the application we can later access the history of the support that we have received through it. We can download this application if we have an Apple ID in the United States, but we will not be able to use it in our country, until it is available natively through our App Store.
Apple has always been characterized by offer excellent technical service in addition to an incredible after-sales service. These are some of the main reasons why some users continue to trust Apple, since it is currently very difficult to find any other company that offers a similar service in the world of technology. The latest lawsuits against Apple on the use of reconditioned devices replacing damaged terminals still under warranty, forcing the company to deliver a new terminal, may change this excellent after-sales service policy, especially if the demand it faces In the United States, it achieves the same result in Denmark, where a judge has prohibited the company from handing over devices of this type when the customer's device cannot be repaired.