I imagine that as in the case of the Xbox360 (who has not sent one to the SAT ...), what Apple has in Holland is a subcontractor that manages the entire issue of repairs and replacements of the iPhone, Mac and other devices, although perhaps it is Apple itself. But what interests me to show you from the post that I have seen in Apple Life is the way in which Apple takes care of customers.
Honestly, I know few brands that send you a box with their tracking already included, that you only have to put your mobile in, period. All done, maximum facilities. For example, this is done by Microsoft in the case of the Xbox360 but only if you already have a few repairs, if not nothing at all.
In short, I think many of us choose Apple also for these little things, and I assure you that my experiences with the Apple SAT are absolutely positive (it is also true that I have AppleCare).
It would be better if sat nooo was not necessary?
And you'll see when in 3 days they send you a completely new iPhone, with seal and everything, hehe
It is an exceptional after-sales service!
Normal, for what they cost ... they are better off, hehehe
Let's see, this is so, the after-sales service is sensational. The majority of Spanish companies are ridiculous and third world.
I had a problem with my speaker, I called Apple's SAT, and the next day, a UPS messenger arrived at my house, he gave me a box like the one seen in the photo, I put my iPhone there (without the SIM) , sealed it, and took it away. Meanwhile, on the Apple website, with my repair number, I could see why the thing was going. After 4 days, I had a NEW iPhone at my house, at NO COST. This is to be applauded. We pay for a product, and we expect no less. This is how it should be.
Can you imagine such a service from a Spanish company? It just doesn't exist.
I'm going to tell you about my experience: Monday, June 22, I call Apple 902 to report that my battery is not working well, it discharges too fast compared to the one my wife has. I bought the phone in February with Movistar.
The spectacular attention, on Wednesday afternoon they pick me up the phone with the box in the photo, I thought it was impressive.
And this Monday around half past ten in the morning I had a new iPhone in another box just like the one in the photo but now with the iPhone case in black.
Of course, I have a doubt that the iPhone sent is completely new, I imagine it will be like mine that have been repaired, I say this because the screen had the mark of having had a screen protector. Of course, not the slightest scratch or scratch. summing up impressive. I still have not had time to check if the battery is better.
Another curious thing, it came with the 2.2.1 software, feel free to update and all seeing the performance of the new one.
Greetings and congratulations on the page, I am a regular daily.
I am jinx, I sent my iphone a couple of days ago to apple sat for a light leak problem and today a completely new one has arrived but tonight when I look at the left side of the iphone it has an impressive light leak chunk I'm going to send it again, look I'm unlucky
Jaumepeligro ... you have not had bad luck, it is that almost all the iPhones that they send you from the SAT have light leaks or any other defect that is almost not appreciated by normal people ... since I sent mine for a problem on the screen …. and they sent me one with light leaks ... I gave it back and they sent me one that had the lock button submerged ... and when I sent this one I got 1 with a little less leakage ... but it still has ... and the lock button has something submerged … But so little that I have already made a 4th change… uU
Well, I know of one, that I comment here, that it was the 3rd time that he changed his iphone3g on the sat, and they are going to send him a 3gS .. I don't know if it will be true or not .. but it gives me that if it is so. They are going to take mine next week ... because my unused battery lasts like half the day ... : S
I disconnect it at about 9 o'clock and at 4 or 5 o'clock the battery is already in red: S without wifi and without anything ... also it hangs every 2 x 3, loses coverage ...: S loses 3g ....
Rare Rare .. I don't know if it will be V3.0 or what .. but .. I also want a 3GS x the Face xDDD
I had battery, temperature and coverage problems after updating to 3.0
On Friday they picked up the iPhone at home with a box like the one in the photo, and right now I just received the same one but in black with a new 3G iPhone.
Good SAT ... now that it works well and I don't need many changes xD
I do not have an iphone, but with the ipod touch 1G I had no problem on the sat, everything fast and effective. Regarding the Xbox360, tell you that in the Canary Islands you do not have to pay anything at all, and from the first call to the SAT, they send you a courier to pick up your console with a box, they give you the tracking so that you can consult it from their own Carrier page as well as Xbox.com. With services like these, it's nice to be able to buy. "The Game Never is Over"
I can't stand the light leaks, I'm fed up, as they send me an iPhone with defects again, I'm going to claim an iPhone 3 gs I don't know what to do so they can bring me one that is in good condition
Nobody in this portal has bought anything, for example in the English court, fuck with forgiveness of the word, you put apple as the god of sat, which is a marvel that is the best ... for 600 leuros that the little thing is worth it is enough to pick you up the mobile and they stick with them for 2 months.Do you really believe that when the sat or returns the mobile it is a new mobile? the mobile that he sends you is a mobile that someone like us has sent it to them with some failure, they fix it and ready to go. Send the next customer to send them one, the only thing they put new is the case and if the one that has it is very bad with scratches and everything but it is not the new mobile it is a repaired mobile. You do not think that I am an anti iphone / apple I have the iPhone 3g 16gb and I am very happy but for example I have been stuck with Nakia for almost 9 years with almost all high-end and the only 2 that I had to send to the sat was the old 8210 with the typical failure that the screen was going away and the 7250 that I buy the day of his departure and spoil it and I fiddle If you do it with the computer, your contact service message will take you to the store and changed in a moment.
PS: nope, the best company is the one with the best sat, but the one that doesn't need it
Years ago I sent a tomtom of the first that went to Holland and it came the same, pre-shipment by UPS and your tracking included, even the box for you to put the GPS in.
I have already called the Apple SAT now I just need to bring the box (again, I hope it is the last) and put my iphone and wait 5 days for the new one to be brought to me (or so I hope)
Hello everyone ... At the moment it seems that the one they have sent me is going well ... Although today I have hit a lot of cane ...
Another cisa, forgive my ignorance, but what do you mean by leaking light?
All the best
the light leaks are usually between the screen and the chrome frame, you can see the light inside the screen, it is not in all iPhones only in some (like mine)
The post particularly caught my attention since a few months ago, I needed to do a repair on my TomTomRider (nav for motorcycle). The SAT was also in the Netherlands and the packaging that UPS received from TomTom was as is, a box designed exclusively for the navigator to travel "in cradle". Will it be the same mega SAT service or at least logistics? I would not be surprised, since the customer assistance electromarqueting (in French, English, Italian) that ebay, LG, and many others, from here in Barcelona to all of Europe, also belong to the same company, which of course belongs to abroad but it operates at very low costs from Spain to all of Europe. Interesting no? ... globalization 😉
ups, Dany hadn't read you, well we shared SAA, what was it cool? The best of all was that since the part was no longer manufactured, they could not sell it to me (it was out of warranty). They pleasantly surprised me by telling me that they would make an exception and send me a replacement bracket for free. I only spent about € 6 on postage. Some capos.
Joseka, you end with a wise phrase that is far from reality. Tell me a brand of cars, computers, ANYTHING, that does not need a SAT. Creating something that never ever needs to be fixed is a total utopia, for better or for worse. So a good SAT is very much appreciated! 😉
Greetings, friends!
Alex!
I have sent 2 xbox360 to repair (one under warranty but the other not) and they generate the tracking etc ... You simply have to take it to the company that has transport; and like them all the brands that have a contracted transport company. They have COLLECTION ORDERS with the data of each client to send to the SAT and once repaired, make the return trip; So like APPLE, all brands do the same, whether or not they are under warranty.