For a long time we have available an interesting function in Apple's own app store for both iOS devices and macOS, which allows us to get into contact with the application developer to ask or solve a problem.
In this case, the contact information of the developers is available in the apps and we can access them from our iPhone, iPad, iPod touch, Mac, or Apple TV. This option allows us direct contact with the developer of the app as long as it is in the official Apple store, since in the case of Mac we find this contact information on the developer's own website outside of the Apple store .
Get in touch from our iPhone, iPad or iPod touch
It may be because a malfunction or directly by a subscription method failure (now that they are fashionable) of the app itself, which forces us to contact the developer, so it is important to know how and where to find this contact information. Now we will see how to access it from our iPhone, iPad or iPod touch:
The first thing we have to do is open the App Store and make sure that we are logged in with the Apple ID that we bought this app that gives us problems. Once this is verified, what we have to do is click on the app that gives us the problem (either in purchases or directly looking for the name of the app through the search engine) and click on the app. Once inside we have to go down to the place of the valuations and there we find the option to «Write a review» and «App support».
In our case what We are interested in the section App support So when you click directly, it takes us to the developer's website so that we can send you an email and solve the problem. If you don't see App Support, make sure you're signed in with the correct Apple ID as you may not be signed in. Then it is up to each one and we will have to wait for the developer to answer us to the doubt, problem or suggestion that we have with their app.
