According to a study carried out by Consumer Intelligence Research Partners (CIRP) and published on the popular website MacRumors a few days ago, users of Apple products or most of them who have access to the self-service repair program will not use this repair option. Actually it is too early to say that we will never use this option to change the screen of the device or the battery, but of course, in the future you never know. Right now, users who have an iPhone 12, an iPhone 13 or a Mac with an M1 processor have the equipment under warranty and it is evident that it can be difficult to get a hand in case of breakage since this will logically mean losing all warranty ...
The move is welcomed by many
In the report from the Consumer Intelligence Research Partners firm, it indicates that this repair option by the user himself came as a very good initiative for thousands of users, the issue is whether or not it will finally end up being used and at the moment everything indicates that it will not.
The screens of the iPhone can be broken but it is true that they continue to work and this report highlights that 12% of the iPhone screens are cracked but are usable, and only 6% are unusable and need replacement. The report also indicates that 26% of iPhone batteries provide a duration of half a day without charging, and 14% must be charged every two hours. Therefore, battery replacements are likely to be among the most common repairs, but comparatively few devices that are working today need to replace any of these parts that are subject to a high level of wear and tear.
According to Josh Lowitz of CIRP, few owners would use the self-service repair program to delay the purchase of a new iPhone model. These data and information come from a survey of about 2.000 Apple product customers in the US